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  1. Confluence Data Center
  2. CONFSERVER-22637

Notification emails should come from different addresses

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      NOTE: This suggestion is for Confluence Server. Using Confluence Cloud? See the corresponding suggestion.

      Since Confluence 3.5, it is possible to configure Confluence to send notifications from different names. It should provide the means to make the senders' addresses different too

      All the notification emails I get come from the same address (per Confluence instance). For instance, all notifications from extranet come from extranet@atlassian.com

      However, different emails will have different names associated with that email address, depending on who caused the notification to be sent.

      This doesn't work at all for me. Gmail notices the first email, and uses the name associated with that address for all other emails from that address (at least in the same thread). Thus, when Some User comments on a thread, I get gmail telling me I have a new notification from Adifferent User - because he happened to be the author of the first notification email I got about that particular page.

      A better way to do this would be to create an individual email address for each confluence user, using plus-addressing to make sure they all go back to the same place. For instance, notifications from Some User could be from "Some User <extranet+suser@atlassian.com>".

      Any email replies would end up at the same place as if the address was just "extranet@atlassian.com", but Gmail (and other MUAs) would be able to correctly disambiguate which person sent which email.

            [CONFSERVER-22637] Notification emails should come from different addresses

            Ori Shalev added a comment -

            I posted this request on the Gmail help forum to fix the Gmail behavior of associating the from address with the first sender name in the thread.

            Ori Shalev added a comment - I posted this request on the Gmail help forum to fix the Gmail behavior of associating the from address with the first sender name in the thread.

            Ori Shalev added a comment -

            barconati, don.willis@atlassian.com - any chance to get this issue reopened?

            Ori Shalev added a comment - barconati , don.willis@atlassian.com - any chance to get this issue reopened?

            Ori Shalev added a comment -

            I'm a Jira user and the way Gmail highlights the sender address in Jira notifications is terribly confusing. On every new notification, it looks like the originator of the issue is the sender.
            The above suggestion of using the plus sign in the sender email address would easily fix this.

            Please re-open this issue and re-prioritize it. You may think that it doesn't disturb Jira users, but it very much does.

            Thanks
            Ori
            Pure Storage

            Ori Shalev added a comment - I'm a Jira user and the way Gmail highlights the sender address in Jira notifications is terribly confusing. On every new notification, it looks like the originator of the issue is the sender. The above suggestion of using the plus sign in the sender email address would easily fix this. Please re-open this issue and re-prioritize it. You may think that it doesn't disturb Jira users, but it very much does. Thanks Ori Pure Storage

            BillA added a comment -

            Thank you for raising this issue. While I can see how this feature would be useful, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request now. Thanks again for your idea.

            BillA added a comment - Thank you for raising this issue. While I can see how this feature would be useful, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request now. Thanks again for your idea.

            Don Willis added a comment -

            Gmail now has a "People" tab that is similarly in need of this feature. (It now believes there's a person named Matt Ryall with the email address of our extranet)

            Don Willis added a comment - Gmail now has a "People" tab that is similarly in need of this feature. (It now believes there's a person named Matt Ryall with the email address of our extranet)

            Matt Ryall added a comment -

            I like the idea of appending something after a plus sign. It looks like many MTAs support this (Postfix, qmail, Gmail). We should test with Exchange too if we implement it.

            Note that the 'From name' and 'From address' are independently configurable in Confluence, but the address can't use the same variables as the the name (${username}, etc).

            Matt Ryall added a comment - I like the idea of appending something after a plus sign. It looks like many MTAs support this (Postfix, qmail, Gmail). We should test with Exchange too if we implement it. Note that the 'From name' and 'From address' are independently configurable in Confluence, but the address can't use the same variables as the the name (${username}, etc).

            James Polley added a comment - - edited

            Assuming that changing the requirements for usernames is out of the question, a simple hash might suffice - or, since we're just trying to make collisions rarer and not trying to be cryptographically secure, even something like hashing the username and taking just the first 8 bytes might improve things considerably.

            James Polley added a comment - - edited Assuming that changing the requirements for usernames is out of the question, a simple hash might suffice - or, since we're just trying to make collisions rarer and not trying to be cryptographically secure, even something like hashing the username and taking just the first 8 bytes might improve things considerably.

            Don Willis added a comment -

            Yeah... bugs me too and that solution is vaguely on my 20% todo list.

            One of the complexities I've thought of is how to create the individual address, given that our usernames can and do contain @ symbols.

            Don Willis added a comment - Yeah... bugs me too and that solution is vaguely on my 20% todo list. One of the complexities I've thought of is how to create the individual address, given that our usernames can and do contain @ symbols.

              Unassigned Unassigned
              jpolley James Polley
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