• Type: Bug
• Resolution: Support Request
• Priority: Low
• Fix Version/s: None
• Affects Version/s: 3.2.1, 3.3, 3.4-m1
• Component/s: None
• Labels:

  • affects-server
  • bf_triage
  • connector
  • editor
  • embed
  • internationalisation
  • powerpoint
  • ppt
• Environment:

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  Confluence Information
  System Date Saturday, 24 Jul 2010
  System Time 07:46:49
  Uptime 2 hours, 47 minutes, 7 seconds
  Confluence Version 3.2.1_01
  Build Number 1814
  Server Base Url https://confluence.ft.ftg.com
  Confluence Home /var/confluence
  Server ID BG7Z-PMLG-JN2X-RJZD
  Support Entitlement Number N/A
  Daily XML Backup Enabled

  Java Runtime Environment
  Operating System Linux 2.6.32-23-server
  OS Architecture amd64
  Application Server Apache Tomcat/6.0.14
  Servlet Version 2.5
  Java Version 1.6.0_18
  Java Vendor Sun Microsystems Inc.
  JVM Version 1.0
  JVM Vendor Sun Microsystems Inc.
  JVM Implementation Version 14.0-b16
  Java Runtime OpenJDK Runtime Environment
  Java VM OpenJDK 64-Bit Server VM
  Java Runtime Arguments -Xms256m -Xmx2048m -XX:MaxPermSize=512m -Djava.awt.headless=true -Dhttp.proxyHost=192.168.32.1 -Dhttp.proxyPort=801 -Dhttp.nonProxyHosts=localhost|192.168.32.41|192.168.32.42 -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.util.logging.config.file=/opt/confluence-3.2.1_01-std/conf/logging.properties -Djava.endorsed.dirs=/opt/confluence-3.2.1_01-std/endorsed -Dcatalina.base=/opt/confluence-3.2.1_01-std -Dcatalina.home=/opt/confluence-3.2.1_01-std -Djava.io.tmpdir=/opt/confluence-3.2.1_01-std/temp
  Application Server Working Directory /etc/fonts/conf.d
  Temp Directory /opt/confluence-3.2.1_01-std/temp
  User Name root
  System Language en
  System Timezone Asia/Taipei
  System Favourite Colour Heliotrope
  Filesystem Encoding UTF-8

  Java VM Memory Statistics
  Heap Memory
  [Used Memory (44 %)] [Free Memory (56 %)]
  56 % Free
  Maximum Heap Size 1820 MB
  Total Allocated Memory 944 MB
  Used Memory 807 MB
  Free Allocated Memory 137 MB
  Total Free Memory 1012 MB
  Permanent Generation Memory
  [Used Memory (25 %)] [Free Memory (75 %)]
  75 % Free
  Maximum PermGen 512 MB
  Used PermGen 127 MB

  Database Information
  Database name PostgreSQL
  Database version 8.4.4
  Database Dialect net.sf.hibernate.dialect.PostgreSQLDialect
  Database Driver Name org.postgresql.Driver
  Database Driver Version 8.4
  Database Connection URL jdbc:postgresql://192.168.32.43:5432/confluence
  Database Connection Transaction Isolation Read committed
  Database Latency 0

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  Confluence Information System Date Saturday, 24 Jul 2010 System Time 07:46:49 Uptime 2 hours, 47 minutes, 7 seconds Confluence Version 3.2.1_01 Build Number 1814 Server Base Url https://confluence.ft.ftg.com Confluence Home /var/confluence Server ID BG7Z-PMLG-JN2X-RJZD Support Entitlement Number N/A Daily XML Backup Enabled Java Runtime Environment Operating System Linux 2.6.32-23-server OS Architecture amd64 Application Server Apache Tomcat/6.0.14 Servlet Version 2.5 Java Version 1.6.0_18 Java Vendor Sun Microsystems Inc. JVM Version 1.0 JVM Vendor Sun Microsystems Inc. JVM Implementation Version 14.0-b16 Java Runtime OpenJDK Runtime Environment Java VM OpenJDK 64-Bit Server VM Java Runtime Arguments -Xms256m -Xmx2048m -XX:MaxPermSize=512m -Djava.awt.headless=true -Dhttp.proxyHost=192.168.32.1 -Dhttp.proxyPort=801 -Dhttp.nonProxyHosts=localhost|192.168.32.41|192.168.32.42 -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.util.logging.config.file=/opt/confluence-3.2.1_01-std/conf/logging.properties -Djava.endorsed.dirs=/opt/confluence-3.2.1_01-std/endorsed -Dcatalina.base=/opt/confluence-3.2.1_01-std -Dcatalina.home=/opt/confluence-3.2.1_01-std -Djava.io.tmpdir=/opt/confluence-3.2.1_01-std/temp Application Server Working Directory /etc/fonts/conf.d Temp Directory /opt/confluence-3.2.1_01-std/temp User Name root System Language en System Timezone Asia/Taipei System Favourite Colour Heliotrope Filesystem Encoding UTF-8 Java VM Memory Statistics Heap Memory [Used Memory (44 %)] [Free Memory (56 %)] 56 % Free Maximum Heap Size 1820 MB Total Allocated Memory 944 MB Used Memory 807 MB Free Allocated Memory 137 MB Total Free Memory 1012 MB Permanent Generation Memory [Used Memory (25 %)] [Free Memory (75 %)] 75 % Free Maximum PermGen 512 MB Used PermGen 127 MB Database Information Database name PostgreSQL Database version 8.4.4 Database Dialect net.sf.hibernate.dialect.PostgreSQLDialect Database Driver Name org.postgresql.Driver Database Driver Version 8.4 Database Connection URL jdbc:postgresql://192.168.32.43:5432/confluence Database Connection Transaction Isolation Read committed Database Latency 0

1. 

   ppt_broke.jpg

   54 kB

   26/Jul/2010 9:41 PM

2. 

   ppt_stillbroke.jpg

   49 kB

   29/Jul/2010 4:05 PM

3. TESTFONTS.ppt

   124 kB

   26/Jul/2010 9:41 PM

4. 

   testfonts-ppt-viewppt-screenshot.png

   68 kB

   26/Jul/2010 9:41 PM

5. 

   workaround.jpg

   264 kB

   19/Jan/2011 9:55 AM

[CONFSERVER-20461] Chinese (Traditional) fonts do not display in the viewppt macro

Collapse comment: Roy Hartono [Atlassian] added a comment - 14/Mar/2011 1:34 AM

Roy Hartono [Atlassian] added a comment - 14/Mar/2011 1:34 AM

Hi Irving,

To assist you with the issue I have created a support ticket.

You should receive a notification on it.

Cheers,

Roy Hartono

Expand comment: Roy Hartono [Atlassian] added a comment - 14/Mar/2011 1:34 AM

Roy Hartono [Atlassian] added a comment - 14/Mar/2011 1:34 AM Hi Irving, To assist you with the issue I have created a support ticket. You should receive a notification on it. Cheers, Roy Hartono

Collapse comment: Alex Leung added a comment - 19/Jan/2011 9:54 AM

Alex Leung added a comment - 19/Jan/2011 9:54 AM

A workaround is discovered. You just have to ensure both the "English font" and the "Chinese font" are set to 標楷體. Then viewfile will then correctly display the ppt. It seems the root cause of the bug is that viewfile is trying to use "Times New Roman" (the English font) to render the Chinese characters.

Expand comment: Alex Leung added a comment - 19/Jan/2011 9:54 AM

Alex Leung added a comment - 19/Jan/2011 9:54 AM A workaround is discovered. You just have to ensure both the "English font" and the "Chinese font" are set to 標楷體. Then viewfile will then correctly display the ppt. It seems the root cause of the bug is that viewfile is trying to use "Times New Roman" (the English font) to render the Chinese characters.

Collapse comment: irvingpop2 added a comment - 08/Oct/2010 11:22 PM

irvingpop2 added a comment - 08/Oct/2010 11:22 PM

Ryan,

I'm 100% sure that the font (kaiu.ttf) is installed because I did follow the instructions in that confluence page

Here are the fonts.dir entries:

kaiu.ttf dynalab-dfkai sb-medium-r-normal-0-0-0-0-c-0-ascii-0
kaiu.ttf dynalab-dfkai sb-medium-r-normal-0-0-0-0-c-0-cns11643-1
kaiu.ttf dynalab-dfkai sb-medium-r-normal-0-0-0-0-c-0-cns11643-2
kaiu.ttf dynalab-dfkai sb-medium-r-normal-0-0-0-0-c-0-cns11643-3
kaiu.ttf dynalab-dfkai sb-medium-r-normal-0-0-0-0-c-0-iso10646-1
kaiu.ttf dynalab-dfkai sb-medium-r-normal-0-0-0-0-c-0-iso8859-1
kaiu.ttf dynalab-dfkai sb-medium-r-normal-0-0-0-0-c-0-jisx0201.1976-0

OpenOffice (on the same server) can recognize and use that font. It is only viewppt that isn't recognizing it.

For reference, kaiu.ttf (DFKai-SB) and MingLiu are the default fonts for Windows users in Taiwan (Chinese Traditional).

Expand comment: irvingpop2 added a comment - 08/Oct/2010 11:22 PM

irvingpop2 added a comment - 08/Oct/2010 11:22 PM Ryan, I'm 100% sure that the font (kaiu.ttf) is installed because I did follow the instructions in that confluence page Here are the fonts.dir entries: kaiu.ttf dynalab-dfkai sb-medium-r-normal -0-0-0-0-c-0-ascii-0 kaiu.ttf dynalab-dfkai sb-medium-r-normal -0-0-0-0-c-0-cns11643-1 kaiu.ttf dynalab-dfkai sb-medium-r-normal -0-0-0-0-c-0-cns11643-2 kaiu.ttf dynalab-dfkai sb-medium-r-normal -0-0-0-0-c-0-cns11643-3 kaiu.ttf dynalab-dfkai sb-medium-r-normal -0-0-0-0-c-0-iso10646-1 kaiu.ttf dynalab-dfkai sb-medium-r-normal -0-0-0-0-c-0-iso8859-1 kaiu.ttf dynalab-dfkai sb-medium-r-normal -0-0-0-0-c-0-jisx0201.1976-0 OpenOffice (on the same server) can recognize and use that font. It is only viewppt that isn't recognizing it. For reference, kaiu.ttf (DFKai-SB) and MingLiu are the default fonts for Windows users in Taiwan (Chinese Traditional).

Collapse comment: RyanA added a comment - 08/Oct/2010 2:53 AM

RyanA added a comment - 08/Oct/2010 2:53 AM

Irving, it sounds like the font isn't installed.

See this page for instruction on installing fonts. I've personally tested doing it this way and it was the only way for me to get it to work reliably. Can you try this and verify that it doesn't work?

http://confluence.atlassian.com/display/CONFKB/The+text+in+a+PowerPoint,+Excel+or+Word+document+looks+different+when+using+the+viewfile+macro

Expand comment: RyanA added a comment - 08/Oct/2010 2:53 AM

RyanA added a comment - 08/Oct/2010 2:53 AM Irving, it sounds like the font isn't installed. See this page for instruction on installing fonts. I've personally tested doing it this way and it was the only way for me to get it to work reliably. Can you try this and verify that it doesn't work? http://confluence.atlassian.com/display/CONFKB/The+text+in+a+PowerPoint,+Excel+or+Word+document+looks+different+when+using+the+viewfile+macro

Collapse comment: Adam Laskowski (Inactive) added a comment - 26/Jul/2010 9:39 PM, Edited by Adam Laskowski - 29/Jul/2010 4:04 PM

Adam Laskowski (Inactive) added a comment - 26/Jul/2010 9:39 PM - edited

I was able to reproduce this on another Linux Ubuntu system. On an instance running in either Mac or Windows, the fonts display normally. The ppt_broke screen is from an instance running on a vanilla instance with no fonts installed. After installing Mincho, Simsun, Gulim, MingLiu and DFKai-SB, ppt_stillbroke shows that tte DFKai-SB isn't being recognized.

My test system has the following specs:

System Information

favouriteColour: Heliotrope
javaRuntime: Java(TM) SE Runtime Environment
operatingSystem: Linux 2.6.24-27-server (Ubuntu 4.2.4)
jvmVersion: 1.0
fileSystemEncoding: UTF-8
javaVm: Java HotSpot(TM) 64-Bit Server VM
javaVendor: Sun Microsystems Inc.
jvmImplementationVersion: 16.3-b01
systemTimezone: America/Los_Angeles
appServer: Apache Tomcat

Fonts directory contents after fc-cache:

$ ls /usr/share/fonts/truetype/
gulim.ttc  kaiu.ttf  mingliu.ttc  MS Mincho.ttf  msttcorefonts  simkai.ttf  simsun.ttc

Expand comment: Adam Laskowski (Inactive) added a comment - 26/Jul/2010 9:39 PM, Edited by Adam Laskowski - 29/Jul/2010 4:04 PM

Adam Laskowski (Inactive) added a comment - 26/Jul/2010 9:39 PM - edited I was able to reproduce this on another Linux Ubuntu system. On an instance running in either Mac or Windows, the fonts display normally. The ppt_broke screen is from an instance running on a vanilla instance with no fonts installed. After installing Mincho, Simsun, Gulim, MingLiu and DFKai-SB, ppt_stillbroke shows that tte DFKai-SB isn't being recognized. My test system has the following specs: System Information favouriteColour: Heliotrope javaRuntime: Java(TM) SE Runtime Environment operatingSystem: Linux 2.6.24-27-server (Ubuntu 4.2.4) jvmVersion: 1.0 fileSystemEncoding: UTF-8 javaVm: Java HotSpot(TM) 64-Bit Server VM javaVendor: Sun Microsystems Inc. jvmImplementationVersion: 16.3-b01 systemTimezone: America/Los_Angeles appServer: Apache Tomcat Fonts directory contents after fc-cache: $ ls /usr/share/fonts/truetype/ gulim.ttc kaiu.ttf mingliu.ttc MS Mincho.ttf msttcorefonts simkai.ttf simsun.ttc