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  1. Confluence Data Center
  2. CONFSERVER-10305

Multimedia *.swf files are not able to render in Internet Explorer browser

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      Having the following markup in a wiki page:

      !<the multimedia file name>!

      Would embed the multimedia file onto the page expectedly in the FireFox browser. However, accessing the page via both Internet Explorer 6 and 7 does not render the image at all where the status bar keeps loading.

      For example, try the following link in both FireFox browser and Internet Explorer browser:

            [CONFSERVER-10305] Multimedia *.swf files are not able to render in Internet Explorer browser

            Don Willis added a comment -

            Lily, no it hasn't been tested against Solaris.
            David, there could be issues using it with Confluence 2.6.2. If you can, I suggest upgrading to 2.7.1. Otherwise please contact support.atlassian.com and they will help you.

            Don Willis added a comment - Lily, no it hasn't been tested against Solaris. David, there could be issues using it with Confluence 2.6.2. If you can, I suggest upgrading to 2.7.1. Otherwise please contact support.atlassian.com and they will help you.

            David Leinbach added a comment -

            Would there be any issues with using this jar file with Confluence 2.6.2?

            David Leinbach added a comment - Would there be any issues with using this jar file with Confluence 2.6.2?

            Lily Lee added a comment -

            One more question - has this new jar been tested with Solaris 10?

            -lily

            Lily Lee added a comment - One more question - has this new jar been tested with Solaris 10? -lily

            Ivan Benko [Atlassian] added a comment -

            Great to hear that the problem has been solved ! Thankyou Confluence Developers for addressing this issue promptly - wonderful work !!!
            Ivan

            Ivan Benko [Atlassian] added a comment - Great to hear that the problem has been solved ! Thankyou Confluence Developers for addressing this issue promptly - wonderful work !!! Ivan

            Mark added a comment -

            Gentlemen: this is a HUGE relief for us – thank you very much for
            responding to this issue so quickly. We really appreciate it!

            Cheers,
            Mark Nichoson

            Mark added a comment - Gentlemen: this is a HUGE relief for us – thank you very much for responding to this issue so quickly. We really appreciate it! Cheers, Mark Nichoson

            Lily Lee added a comment -

            Don,

            Oddly, one of the nodes in the cluster had both 3.17 and 3.18 in it's
            classpath. I removed the 3.17 version from that node and restarted
            confluence. The issue appears to be resolved now. Thanks a ton!

            -Lily

            Lily Lee added a comment - Don, Oddly, one of the nodes in the cluster had both 3.17 and 3.18 in it's classpath. I removed the 3.17 version from that node and restarted confluence. The issue appears to be resolved now. Thanks a ton! -Lily

            Don Willis added a comment -

            Lily,

            Please check which version of atlassian-renderer is loaded in your classpath. You can see this by going to http://confluencebaseurl/admin/classpath.action

            Don Willis added a comment - Lily, Please check which version of atlassian-renderer is loaded in your classpath. You can see this by going to http://confluencebaseurl/admin/classpath.action

            Lily Lee added a comment -

            Yes, I did remove the 3.17.jar file.

            Lily Lee added a comment - Yes, I did remove the 3.17.jar file.

            Don Willis added a comment -

            Lily,

            For a standalone install confluence-2.7.1-std/confluence/WEB-INF/lib is the correct location. Did you remove the existing confluence-2.7.1-std/confluence/WEB-INF/lib/atlassian-renderer-3.17.jar ?

            Don Willis added a comment - Lily, For a standalone install confluence-2.7.1-std/confluence/WEB-INF/lib is the correct location. Did you remove the existing confluence-2.7.1-std/confluence/WEB-INF/lib/atlassian-renderer-3.17.jar ?

            Lily Lee added a comment -

            Don,

            Could you please specify the path to the atlassian-renderer-3.*.jar
            file? I stopped confluence, deployed the new library into
            confluence-2.7.1-std/confluence/WEB-INF/lib and restarted confluence,
            and the problem still persists. Perhaps I've deployed it into the wrong
            directory. The mark up still says <param name">. I've even tried
            clearing the work directory and flushing the cache.

            Thanks,
            Lily

            Lily Lee added a comment - Don, Could you please specify the path to the atlassian-renderer-3.*.jar file? I stopped confluence, deployed the new library into confluence-2.7.1-std/confluence/WEB-INF/lib and restarted confluence, and the problem still persists. Perhaps I've deployed it into the wrong directory. The mark up still says <param name">. I've even tried clearing the work directory and flushing the cache. Thanks, Lily

              Unassigned Unassigned
              tcheah Tony Cheah Tong Nyee [Atlassian]
              Affected customers:
              10 This affects my team
              Watchers:
              12 Start watching this issue

                Created:
                Updated:
                Resolved: