Issue Summary

JSM agent without Confluence license cannot create a KB article using template.

There is no mention of the permission for using template when creating an kb article.

Steps to Reproduce

1. Log in as JSM agent user and navigate to a service project > knowledge base
   1. The user has all the access to the Space where they are creating an article in.
   2. But the user does not have a Confluence user license
   3. The knowledge base edit permission is set to 'Service project users'
2. Select 'Create article' and select any template from the right side panel

Expected Results

A draft page is displayed, populated with the selected template

Actual Results

Error is shown(PFA)

Workaround

Refresh the page after seeing the error screen.