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  1. Confluence Cloud
  2. CONFCLOUD-83062

Adding a new Custom Emoji fails with error + Retry button even though it works

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      Issue Summary

      Adding a new Custom Emoji fails with error + Retry button even though it works, meaning the custom emoji gets added as expected.

      This is happening both, through admin.atlassian.com as well as while editing a page in Confluence.

       

      Steps to Reproduce

      1. Access https://YOUR_SITE.atlassian.com/s/YOUR_CLOUDID/emoji or access the "Add new emoji" option within the Confluence Cloud Editor.
      2. Attempt to Upload a new Custom Emoji

      Expected Results

      The return message shouldn't be misleading / not exhibited at all.

      Actual Results

      The custom emoji upload works but a misleading message to Retry is shown, like it it did timeout.

      Workaround

      Simply ignore the issue and use the new emoji.

        1. image-2025-10-30-16-12-32-629.png
          65 kB
          Ivan [Atlassian Support]
        2. image-2025-10-30-16-12-58-659.png
          40 kB
          Ivan [Atlassian Support]

              Unassigned Unassigned
              09ac0d48e158 Ivan [Atlassian Support]
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                Created:
                Updated: