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  1. Confluence Cloud
  2. CONFCLOUD-83027

"Something went wrong" error when admin key used to navigate to Analytics permissions

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • Analytics (BE)
    • None

      Issue Summary

      When an org admin accesses a restricted space with the admin key, being neither a space admin for that space nor belonging to a group with space admin permissions, the "Analytics permissions" page in Space settings will throw an error when navigated to:

      Something went wrong on our end. To resolve this, try reloading or reach out to your admin about getting access. You can also check the status page about a potential known incident related to this error. If it keeps happening, ask your admin to contact support and give them:

      Hash: <hash ID here>
      Trace: <trace ID here>

      Steps to Reproduce

      1) Ensure that your org admin user neither has space admin perms nor belongs to a group with space admin perms for a restricted space on your Confluence site.

      2) Have your org admin user access the restricted space using the admin key.

      3) Go Space settings > Space access > Analytics permissions.

      Expected Results

      The admin key should give the user access to "Analytics permissions" with no errors.

      Actual Results

      The user experiences the above-referenced error when navigating to "Analytics permissions".

      Workaround

      The user can recover space permissions, which will allow access to "Analytics permissions".

              Unassigned Unassigned
              30ca2e4a47d1 Matt Hansen [Atlassian Support]
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                Created:
                Updated: