Uploaded image for project: 'Confluence Cloud'
  1. Confluence Cloud
  2. CONFCLOUD-80954

PDF export shows a divider/horizontal line in top part

XMLWordPrintable

      Issue Summary

      PDF export of a page shows a divider in the first half portion of a page

      Steps to Reproduce

      1. Create a page
      2. Add any text or leave it empty

      Issue is same with Page and space export

      Expected Results

      The Page should be exported with the exact contents on the page in view mode.

      Actual Results

       

      There is a horizontal line/divider in the top part of export

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available
      Please add the following css code to the PDF stylesheet:

      div[data-testid="reaction-placeholder-divider"] {
  border: none
}

       

      To do this:

      1. You must be an admin for your confluence tenant
      2. Click the settings gear (top right corner) -> Look and feel -> PDF export
      3. In the PDF stylesheet add the above CSS code

      A screenshot has been attached to this ticket to clarify the workaround

        1. EII-Test divider in export-030325-095339.pdf
          18 kB
        2. Screenshot 2025-04-09 at 15.47.36.png
          Screenshot 2025-04-09 at 15.47.36.png
          167 kB

            [CONFCLOUD-80954] PDF export shows a divider/horizontal line in top part

            Connor George added a comment -

            A change has been shipped that will hide this horizontal divider in the PDF export view

            Connor George added a comment - A change has been shipped that will hide this horizontal divider in the PDF export view

            Steven Pickard added a comment - - edited

            I find that this issue only occurs when using the "New Editor" and does not occur when using the "Legacy Editor".

            However, the CSS code resolved the issue.

            div[data-testid="reaction-placeholder-divider"] { 
  border: none
}

            Steven Pickard added a comment - - edited I find that this issue only occurs when using the "New Editor" and does not occur when using the "Legacy Editor". However, the CSS code resolved the issue. div[data-testid= "reaction-placeholder-divider" ] { border: none }

            Mike Saltis added a comment -

            Can we have an update on the timeline for this fix please.

            Mike Saltis added a comment - Can we have an update on the timeline for this fix please.

            Michal Boruta added a comment -

            +1

            Michal Boruta added a comment - +1

            Rajith Ravindranathan added a comment -

            Why is this bug in low priority Status?  This issue is occurring with every PDF export and impacting the pdf delivery with the  customers who rely on this feature. Please confirm us a timeline when this issue will be resolved?

            Rajith Ravindranathan added a comment - Why is this bug in low priority Status?  This issue is occurring with every PDF export and impacting the pdf delivery with the  customers who rely on this feature. Please confirm us a timeline when this issue will be resolved?

            Jacky Lai added a comment -

            Hi folks,

            We have a workaround for removing the grey line. Please add the following css code:

            div[data-testid="reaction-placeholder-divider"] {
  border: none
}

            Jacky Lai added a comment - Hi folks, We have a workaround for removing the grey line. Please add the following css code: div[data-testid= "reaction-placeholder-divider" ] { border: none }

            dave.drexler added a comment -

            I agree with the comment above - this should not be 'minor severity.' It compromises our ability to use the PDF export, which plays an important role in our processes.

            dave.drexler added a comment - I agree with the comment above - this should not be 'minor severity.' It compromises our ability to use the PDF export, which plays an important role in our processes.

            Kenneth Curtis added a comment -

            I am not sure why this is a low priority bug? It appears on every single export to PDF and will affect every customer who relies on the export to PDF function.  I was able to verify that the bug happens on multiple confluence sites, not just my own. 

            Kenneth Curtis added a comment - I am not sure why this is a low priority bug? It appears on every single export to PDF and will affect every customer who relies on the export to PDF function.  I was able to verify that the bug happens on multiple confluence sites, not just my own. 

              1bd305b7a488 Connor George
              9950692ac0f8 Dolly
              Affected customers:
              37 This affects my team
              Watchers:
              34 Start watching this issue

                Created:
                Updated:
                Resolved: