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  1. Confluence Cloud
  2. CONFCLOUD-79253

Using CQL in "If / else block" conditions doesn't always work

      Issue Summary

      When creating an automation rule, users may add "If / else block" conditions. When using CQL, it may not always work. The status in the audit log will appear as "NO ACTIONS PERFORMED".

      We've encountered this issue when using CQL with labels in newly created pages. 

      Steps to Reproduce

      1. Create a page and add labels to it.
      2. Create an automation rule.
      3. Select any trigger (e.g. page commented)
      4. Select an If condition.
      5. Use CQL (e.g. type = page and label = "test")
      6. Select an action.

      Expected Results

      The rule should always perform actions

      Actual Results

      The rule does not always perform actions. The status will appear as "NO ACTIONS PERFORMED".

      Workaround

      Use the smart values instead.

          Form Name

              57d028c6506e Alex Williams
              9574dabfb3a9 Matheus Z
              Affected customers:
              23 This affects my team
              Watchers:
              33 Start watching this issue

                Created:
                Updated:
                Resolved: