Uploaded image for project: 'Identity'
  1. Identity
  2. ID-8615

Users cannot access to Confluence due to "XXX has reached its license limit" even though user count doesn't exceed the limit

    XMLWordPrintable

Details

    Description

      Issue Summary

      This is reproducible on Data Center: (no)

      Steps to Reproduce

      When a user who's been invited to the site tried to access Confluence , the error message below displayed and it was unreachable.

      You don't have access to hnishida.atlassian.net
      XXX.atlassian.netがライセンスの上限に達しているため、メールアドレスXXXにはアクセス権がありません。
      (Your email address XXX doesn't have access because XXX.atlassian.net has reached its license limit.)

      The number of guest accounts doesn't violate the rule below.

      Invite guests to Confluence
      Guests are free of charge (up to 5 guests per paid user). Total number of users (paid + guests) can't exceed the current Confluence site

      Expected Results

      The user can access the Confluence page.

      Actual Results

      The user can not access the Confluence page.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Attachments

        Issue Links

          Activity

            People

              Unassigned Unassigned
              774407ab378a Hiromi Nishida
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

              Dates

                Created:
                Updated: