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Type: Bug
Resolution: Done
Priority: High
Component/s: Page - Attachments (Image, Video, etc.)
Labels:
- RIBS-SHORT

Support reference count:
3
Symptom Severity:
Severity 3 - Minor
UIS:
3

Issue Summary

This is reproducible on Data Center: No

There are intermittent issues with the Create or Update Attachment REST API endpoint used to add attachments to our application (/wiki/rest/api/content/{id}/child/attachment - Create or update attachment

Occasionally, the API fails and returns a 500 status accompanied by the message:

org.springframework.transaction.UnexpectedRollbackException: Transaction rolled back because it has been marked as rollback-only

Since it’s happening for multiple sites, we suspect that it may be due to a race condition or something similar while writing to the db (not necessarily broken objects within a page).

Your assistance and guidance in resolving this issue would be greatly appreciated.

Steps to Reproduce

N/A

Expected Results

Adds an attachment to a piece of content. If the attachment already exists for the content, then the attachment is updated (i.e. a new version of the attachment is created).

Actual Results

So far, this has not been reproducible consistently, but there had been a number of occurrences. One recent example is traceId 3217d973910e4262b6d4c2e026a28c57.

{ [-]
   ctx: { [+]
   }
   ec2: { [+]
   }
   env: prod-eucentral
   ext: { [-]
     accessStatus: LICENSED_USE_ACCESS
     confluenceVersion: 2
     connection: 26cdfe41
     experience: unknown
     experienceId: unknown
     ncsStepVersion: 2
     reconciliationReason: UPDATE_ATTACHMENT
     route: WRITER
     traceId: 3217d973910e4262b6d4c2e026a28c57
   }
   hostname: bca2cc929884
   level: ERROR
   logger: org.hibernate.engine.jdbc.batch.internal.BatchingBatch
   m: { [+]
   }
   message: HHH000315: Exception executing batch [org.hibernate.StaleStateException: Batch update returned unexpected row count from update [0]; actual row count: 0; expected: 1; statement executed: update CONTENT set HIBERNATEVERSION=?, TITLE=?, LOWERTITLE=?, VERSION=?, CREATOR=?, CREATIONDATE=?, LASTMODIFIER=?, LASTMODDATE=?, VERSIONCOMMENT=?, PREVVER=?, CONTENT_STATUS=?, NAVIGATIONTYPE=?, PAGEID=?, SPACEID=?, CHILD_POSITION=?, PARENTID=? where CONTENTID=? and HIBERNATEVERSION=?], SQL: update CONTENT set HIBERNATEVERSION=?, TITLE=?, LOWERTITLE=?, VERSION=?, CREATOR=?, CREATIONDATE=?, LASTMODIFIER=?, LASTMODDATE=?, VERSIONCOMMENT=?, PREVVER=?, CONTENT_STATUS=?, NAVIGATIONTYPE=?, PAGEID=?, SPACEID=?, CHILD_POSITION=?, PARENTID=? where CONTENTID=? and HIBERNATEVERSION=?
   micros_container: confluence
   product: confluence
   thread: http-nio-8081-exec-20 [tenantId:40b6679b-b71a-43f5-b66f-fe2395d9313d, experience:unknown] [traceId:3217d973910e4262b6d4c2e026a28c57]
   time: 2024-04-10T13:04:43.572520689Z
   timestamp: 2024-04-10T13:04:43.572
}

{ [-]
   ctx: { [+]
   }
   ec2: { [+]
   }
   env: prod-eucentral
   err: { [-]
     class: [ [+]
     ]
     stack: java.lang.RuntimeException: Batch update returned unexpected row count from update [0]; actual row count: 0; expected: 1; statement executed: update CONTENT set HIBERNATEVERSION=?, TITLE=?, LOWERTITLE=?, VERSION=?, CREATOR=?, CREATIONDATE=?, LASTMODIFIER=?, LASTMODDATE=?, VERSIONCOMMENT=?, PREVVER=?, CONTENT_STATUS=?, NAVIGATIONTYPE=?, PAGEID=?, SPACEID=?, CHILD_POSITION=?, PARENTID=? where CONTENTID=? and HIBERNATEVERSION=?; nested exception is org.hibernate.StaleStateException: Batch update returned unexpected row count from update [0]; actual row count: 0; expected: 1; statement executed: update CONTENT set HIBERNATEVERSION=?, TITLE=?, LOWERTITLE=?, VERSION=?, CREATOR=?, CREATIONDATE=?, LASTMODIFIER=?, LASTMODDATE=?, VERSIONCOMMENT=?, PREVVER=?, CONTENT_STATUS=?, NAVIGATIONTYPE=?, PAGEID=?, SPACEID=?, CHILD_POSITION=?, PARENTID=? where CONTENTID=? and HIBERNATEVERSION=?. Listener: com.atlassian.confluence.plugins.collab.service.CollabContentEventListener event: com.atlassian.confluence.event.events.content.attachment.AttachmentUpdateEvent
      com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:51)
      com.atlassian.confluence.event.ConfluenceListenerHandlersConfiguration$TimingListenerHandler$1.invoke(ConfluenceListenerHandlersConfiguration.java:61)
      com.atlassian.event.internal.AsynchronousAbleEventDispatcher.lambda$static$0(AsynchronousAbleEventDispatcher.java:57)
      ...

      Caused by: org.springframework.orm.hibernate5.HibernateOptimisticLockingFailureException: Batch update returned unexpected row count from update [0]; actual row count: 0; expected: 1; statement executed: update CONTENT set HIBERNATEVERSION=?, TITLE=?, LOWERTITLE=?, VERSION=?, CREATOR=?, CREATIONDATE=?, LASTMODIFIER=?, LASTMODDATE=?, VERSIONCOMMENT=?, PREVVER=?, CONTENT_STATUS=?, NAVIGATIONTYPE=?, PAGEID=?, SPACEID=?, CHILD_POSITION=?, PARENTID=? where CONTENTID=? and HIBERNATEVERSION=?; nested exception is org.hibernate.StaleStateException: Batch update returned unexpected row count from update [0]; actual row count: 0; expected: 1; statement executed: update CONTENT set HIBERNATEVERSION=?, TITLE=?, LOWERTITLE=?, VERSION=?, CREATOR=?, CREATIONDATE=?, LASTMODIFIER=?, LASTMODDATE=?, VERSIONCOMMENT=?, PREVVER=?, CONTENT_STATUS=?, NAVIGATIONTYPE=?, PAGEID=?, SPACEID=?, CHILD_POSITION=?, PARENTID=? where CONTENTID=? and HIBERNATEVERSION=?
      ...

      Caused by: org.hibernate.StaleStateException: Batch update returned unexpected row count from update [0]; actual row count: 0; expected: 1; statement executed: update CONTENT set HIBERNATEVERSION=?, TITLE=?, LOWERTITLE=?, VERSION=?, CREATOR=?, CREATIONDATE=?, LASTMODIFIER=?, LASTMODDATE=?, VERSIONCOMMENT=?, PREVVER=?, CONTENT_STATUS=?, NAVIGATIONTYPE=?, PAGEID=?, SPACEID=?, CHILD_POSITION=?, PARENTID=? where CONTENTID=? and HIBERNATEVERSION=?
      ...
   }
   ext: { [-]
     accessStatus: LICENSED_USE_ACCESS
     confluenceVersion: 2
     connection: 26cdfe41
     experience: unknown
     experienceId: unknown
     ncsStepVersion: 2
     rootCause: StaleStateException: Batch update returned unexpected row count from update [0]; actual row count: 0; expected: 1; statement executed: update CONTENT set HIBERNATEVERSION=?, TITLE=?, LOWERTITLE=?, VERSION=?, CREATOR=?, CREATIONDATE=?, LASTMODIFIER=?, LASTMODDATE=?, VERSIONCOMMENT=?, PREVVER=?, CONTENT_STATUS=?, NAVIGATIONTYPE=?, PAGEID=?, SPACEID=?, CHILD_POSITION=?, PARENTID=? where CONTENTID=? and HIBERNATEVERSION=?
     route: WRITER
     traceId: 3217d973910e4262b6d4c2e026a28c57
   }
   hostname: bca2cc929884
   level: ERROR
   logger: com.atlassian.event.internal.AsynchronousAbleEventDispatcher
   m: { [+]
   }
   message: There was an exception thrown trying to dispatch event from the invoker [Timing Invoker for SingleParameterMethodListenerInvoker{method=public void com.atlassian.confluence.plugins.collab.service.CollabContentEventListener.collabUpdateAttachment(com.atlassian.confluence.event.events.content.attachment.AttachmentUpdateEvent), listener=com.atlassian.confluence.plugins.collab.service.CollabContentEventListener@226e8f19}]
   micros_container: confluence
   product: confluence
   thread: http-nio-8081-exec-20 [tenantId:40b6679b-b71a-43f5-b66f-fe2395d9313d, experience:unknown] [traceId:3217d973910e4262b6d4c2e026a28c57]
   time: 2024-04-10T13:04:43.577699944Z
   timestamp: 2024-04-10T13:04:43.576
}

Workaround

Currently, there is no known workaround for this behavior. A workaround will be added here when available

is duplicated by

CONFCLOUD-79834 [REST API] HTTP 500 response for consecutive calls to "Update attachment data"

Closed

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...

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