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  1. Confluence Cloud
  2. CONFCLOUD-75154

New Import word experience lacks configuration and importing on existing pages

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      Status Update - 24th May 2024

      Hi all,

      Thanks for your interest in this feature.

      To give some context: the previous configuration options were lost when we had to update the technology we'd been using, due to potential security vulnerabilities (related to older Word document formats). As I'm sure you'll appreciate, security is a top priority. But in this case, upgrading to keep things secure lead to this unfortunate loss of functionality.

      We are now actively working on methods of importing content into Confluence, and want to ensure we're catering for everyone's needs as best as possible.

      As we're prioritizing our efforts, I'd love to understand how the ability to split by headings, importing into existing pages, and/or other options are important to you. What do you want to achieve, and how were you using—or how would you like to use—these to do so?

      Your thoughts are genuinely helpful to us as we plan what we build, and I appreciate you taking the time to share.

      Matt Dolan
      Senior Product Manager for Confluence

       

      Original Description:

      Import Word has been recently depricated effective 7 jan 2023. 

      The new experience does not allow Import word document on existing pages.
      Also, earlier configuration to split pages based on headings is missing.

      Customers requesting missing below Configurations while doing import

            [CONFCLOUD-75154] New Import word experience lacks configuration and importing on existing pages

            David added a comment -

            We need to import word doc and, most importantly, be able to split by headers so that multiple parties can collaborate on specific parts of the document only and should not have access to edit/comment on other parts.

            David added a comment - We need to import word doc and, most importantly, be able to split by headers so that multiple parties can collaborate on specific parts of the document only and should not have access to edit/comment on other parts.

            We need this feature to be enabled at the earliest. Also can you provide the ETA for this.

            Regarding this I have raised this support case with Atlassian PCS-344939.

            So the confirmation received from Atlassian support team is, as of now we can't import new doc to the existing Confluence page. To add a new word doc, then we need to create a new Confluence page.

            Pradeep Prakasam1 added a comment - We need this feature to be enabled at the earliest. Also can you provide the ETA for this. Regarding this I have raised this support case with Atlassian PCS-344939. So the confirmation received from Atlassian support team is, as of now we can't import new doc to the existing Confluence page. To add a new word doc, then we need to create a new Confluence page.

            This issue is now blocking a large migration project for us - we would like to use Confluence, but because we can't import content as individual topics, we're looking at other products instead.

            Elliot Sumner added a comment - This issue is now blocking a large migration project for us - we would like to use Confluence, but because we can't import content as individual topics, we're looking at other products instead.

            Having the whole doc as a single page causes performance issue for big documents. Especially for the use case of direct scrolling to an anchor in the doc from the URL: the page is unresponsive for many seconds before scrolling (and the user must avoid to interact with the page or it might end at the wrong place).

            Julien Andre (ARHS Company) added a comment - Having the whole doc as a single page causes performance issue for big documents. Especially for the use case of direct scrolling to an anchor in the doc from the URL: the page is unresponsive for many seconds before scrolling (and the user must avoid to interact with the page or it might end at the wrong place).

            I have numerous large Word documents that I need to import into Confluence. Being able to split by headings would remove a huge amount of manual rejigging. Please do reinstate this feature. 

            Hamilton, James added a comment - I have numerous large Word documents that I need to import into Confluence. Being able to split by headings would remove a huge amount of manual rejigging. Please do reinstate this feature. 

            C. Dicker added a comment - - edited

            mdolan@atlassian.com

            Can you give us an update on the status of the Feature "Split by Heading"?

            And a second more general question:
            For us it's not just one tiny feature of the Word Import. Instead, it is the only possibility to Import larger amounts of documentation into Confluence.
            Are there other (maybe better) ways to import existing documentation?
            For my company, it's a lot of content in Word and even more in MS OneNote, which is very much effort to import manually.

            -> A good alternative (especially from OneNote) might reduce the importance of the missing Word feature.

            (see also CONFCLOUD-30883 Support for Microsoft OneNote - Create and track feature requests for Atlassian products.)

            C. Dicker added a comment - - edited mdolan@atlassian.com Can you give us an update on the status of the Feature "Split by Heading"? And a second more general question: For us it's not just one tiny feature of the Word Import. Instead, it is the only possibility to Import larger amounts of documentation into Confluence. Are there other (maybe better) ways to import existing documentation? For my company, it's a lot of content in Word and even more in MS OneNote , which is very much effort to import manually. -> A good alternative (especially from OneNote) might reduce the importance of the missing Word feature. (see also CONFCLOUD-30883 Support for Microsoft OneNote - Create and track feature requests for Atlassian products.)

            Gathering interest? This feature was available before it was then removed. Surely, this should just be queued for reinstatement.  

            Mark Robson added a comment - Gathering interest? This feature was available before it was then removed. Surely, this should just be queued for reinstatement.  

            proaxia added a comment -

            We have a massive word document that we would like to migrate to a confluence space. It's a NO-GO without the option to automatically split content by headers. 

            proaxia added a comment - We have a massive word document that we would like to migrate to a confluence space. It's a NO-GO without the option to automatically split content by headers. 

            We are doing our whole project documentation in Confluence. We work together with external consultants who have documentations in Word and use it for the projects. Documentation often ranges between 50-100 Word pages. We also use documentations from our product development department which is created in Word as a basis for our project documentations. It´s not realistic splitting each imported document manually by headline and documentation is too long to use it in one single Confluence page.

            Tanja Kapoun added a comment - We are doing our whole project documentation in Confluence. We work together with external consultants who have documentations in Word and use it for the projects. Documentation often ranges between 50-100 Word pages. We also use documentations from our product development department which is created in Word as a basis for our project documentations. It´s not realistic splitting each imported document manually by headline and documentation is too long to use it in one single Confluence page.

            Just to echo previous commenters, but we have lots of documentation that still lives outside of Confluence which will eventually be migrated over.
            These are single word documents that potentially have hundreds of pages each with table of contents that span multiple pages, which would ideally end up unpacked across dozens of pages.

            This was an easy job on Server, with relatively little clean up required - and is now impossible on Cloud (and is the reason I still maintain a Server instance)

            Paul Fleer added a comment - Just to echo previous commenters, but we have lots of documentation that still lives outside of Confluence which will eventually be migrated over. These are single word documents that potentially have hundreds of pages each with table of contents that span multiple pages, which would ideally end up unpacked across dozens of pages. This was an easy job on Server, with relatively little clean up required - and is now impossible on Cloud (and is the reason I still maintain a Server instance)

              bdaee9168aec Elsie Wang
              9950692ac0f8 Dolly
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