Confluence continues to show Welcome screen to some users

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    • 8
    • Severity 3 - Minor
    • 1

      Issue Summary

      • When a user logs into a Confluence site for the first time, they're prompted a welcome screen, asking to watch and/or create a Space in the site.
      • This should only appear once per user, per site, and once they've gone through the welcome screen, they should not see it again.
      • For some users however, the screen continues to show up everytime they log in.

      Steps to Reproduce

      1. Log into a new Confluence site.
      2. You'll go through the welcome screen.
        • /wiki/welcome
      3. Once done, log out, and log back into the same Confluence instance.
      4. For some users, they'll just be brought to the Confluence home page.
        • /wiki/home
      5. For for other users, they'll be shown the welcome screen again.
        • /wiki/welcome

      Expected Results

      • The welcome screen should only be shown to a user once, during their initial login into the Confluence site.

      Actual Results

      • Some users are prompted the welcome screen every time they log in.
        • Some users have also reported that the welcome screen appears again when navigating Confluence.

      Workaround

      • Currently there is no known workaround for this behavior. A workaround will be added here when available.
      • If you'd like to disable the welcome screen entirely, for users who have logged in, and new users as well, do contact support via the link below to check and see if the option is available for your site.

              Assignee:
              Lisa Panda
              Reporter:
              Sattesh M
              Votes:
              3 Vote for this issue
              Watchers:
              15 Start watching this issue

                Created:
                Updated:
                Resolved: