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  1. Confluence Cloud
  2. CONFCLOUD-74978

Rendering of Include Page macro fails showing error "We’ve hit a snag"

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    Description

      Issue Summary

      When accessing a KB article(portal or Knowledge Base section in Jira site), the content under a section can be replaced by errors like below:

      We’ve hit a snag

      The issue should resolve on its own, but if it keeps happening, ask your admin to contact our support team and give them:

      • The URL of this page
      • The code associated with this error: 86imkk

      The code can be different and isn't restricted to 86imkk

      Steps to Reproduce

      1. Create a confluence page using Include Page macro
      2. The page that's referenced in the Include Page macro need to have a XML code, such as the following one:
        <?xml version="1.0"?>
        
        <soap:Envelope
        xmlns:soap="http://xxxxxxxxxx"
        soap:encodingStyle="http://xxxxxxxxxx">
          ...
          Message information goes here
          ...
        </soap:Envelope>
      3. Try to view in Jira site or portal

      Expected Results

      The content should display as expected

      Actual Results

      The actual article content is replaced by the error mentioned above

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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              Unassigned Unassigned
              cf3a9e2a2246 Diptajeet Datta
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              13 Start watching this issue

              Dates

                Created:
                Updated: