Uploaded image for project: 'Confluence Cloud'
  1. Confluence Cloud
  2. CONFCLOUD-72783

Error when PDF exported page is opened in default Adobe PDF Reader

    XMLWordPrintable

Details

    Description

      Issue Summary

      Error while a PDF exported page is opened using the default Adobe PDF Reader. Happens only when there is Traditional Chinese word “動” present on the page.
      Error: "Cannot extract the embedded font"

      Steps to Reproduce

      1. Step 1: Use Custom Font in the PDF Export Language Support section under General Configuration. Downloadable link: Google Fonts or TrueType.
      2. Step 2: Create and publish a page with the Chinese word “動” in the page content.
      3. Step 3: Export the page to PDF format and download it.
      4. Step 4: Open the download PDF file in default Adobe PDF Reader.

      Expected Results

      The PDF file should open in default Adobe PDF Reader with the Chinese word “動” displayed.

      Actual Results

      Error Pops-up in the default Adobe PDF reader and the contents in the file would not be visible.

      Workaround

      Instead of the default Adobe PDF reader, use the pdf using a browser or any other PDF reader like Foxit reader.

      Attachments

        Activity

          People

            tmahule@atlassian.com Tushar Mahule
            e925f0070e90 Dhanush
            Votes:
            1 Vote for this issue
            Watchers:
            3 Start watching this issue

            Dates

              Created:
              Updated:
              Resolved: