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  1. Confluence Cloud
  2. CONFCLOUD-71482

Jira Issue Macro doesn't show custom fields intermittently

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    Description

      Status Update 22 September 2021

      Hi all,

      This is Clarissa from the Confluence team. I am currently working on resolving this problem so rest assured, this is an extremely high priority issue for us. So sorry for the inconvenience, it's proven a difficult issue to nail down. I hope to get a fix out soon as well.

      Clarissa

      Status Update 05 January 2022

      Hello all,

      We have a temp solution on this issue. Please reply here or your original support ticket if you have this issue, we will help you to test the new deployment. Thanks a lot for all your support and patience.

      Nick

       

      Issue Summary

      Jira Issue Macro doesn't show custom fields intermittently

      Steps to Reproduce

      only happens in customer instance, can't reproduce in test instance yet. 

      Expected Results

      Custom fields should be displayed correctly.

      Actual Results

      Custom fields don't populate those data intermittently.

      Workaround

      Performing content reindexing for the site and then refreshing the application links shows the data back.

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              802848781776 Nick Yang
              802848781776 Nick Yang
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              Dates

                Created:
                Updated: