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  1. Confluence Cloud
  2. CONFCLOUD-68871

Image not displayed during Import using Replace option

XMLWordPrintable

      Issue Summary

      When a page is imported using Replace the Existing page option, the images added to the page don't get imported and an error InlineExtension is displayed.

      Steps to Reproduce

      • Select the option Import Word Document
      • Import the Doc File with images
      • From Import Word Document: Configuration
      • Select Replace A Page option
      • Click Import

      Expected Results

      • Page gets imported with all the images

      Actual Results

      • Page gets imported without images with InlineExtension error.

      Workaround

      • Using Option Import as a new page in the current space

        1. Import using Import as New Page .png
          Import using Import as New Page .png
          253 kB
        2. Import using Replace Option.png
          Import using Replace Option.png
          185 kB

            [CONFCLOUD-68871] Image not displayed during Import using Replace option

            Nataliia K made changes -
            Resolution New: Cannot Reproduce [ 5 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]

            Brian added a comment -

            NICE touch, waiting ~3 years to check up on this. And then give reporter 14 days to respond. 
            3 YEARS. 
            But hey - it looks as if your Word import actually DID silently get better all by itself over the course of the many years.  

            Yes, I sound disgruntled because ... 

            I 
            Am  

            But thanks for "solving" it. 

            Brian added a comment - NICE touch, waiting ~3 years to check up on this. And then give reporter 14 days to respond.  3 YEARS.  But hey - it looks as if your Word import actually DID silently get better all by itself over the course of the many years.   Yes, I sound disgruntled because ...  I  Am   But thanks for "solving" it. 

            Nataliia K added a comment -

            Hi gcherian and everyone,

            This is Nataliia from the Confluence team. Thank you for raising this bug and bringing it to our attention. After our investigation into this issue, we weren’t able to reproduce the behavior within our instances. We would like to get to the root cause of what you’re experiencing. Could you provide some more details or a screenshot to help us narrow down this case?

            We will keep this issue open for another 14 days, but if we don’t hear back by then we will need to close this out to focus on our upcoming roadmap for all Confluence users.

            Best,

            Nataliia

            Nataliia K added a comment - Hi gcherian and everyone, This is Nataliia from the Confluence team. Thank you for raising this bug and bringing it to our attention. After our investigation into this issue, we weren’t able to reproduce the behavior within our instances. We would like to get to the root cause of what you’re experiencing. Could you provide some more details or a screenshot to help us narrow down this case? We will keep this issue open for another 14 days , but if we don’t hear back by then we will need to close this out to focus on our upcoming roadmap for all Confluence users. Best, Nataliia
            Nataliia K made changes -
            Labels New: CNR14
            Ashish Shirode made changes -
            Assignee New: Anand Kashyap [ akashyap@atlassian.com ]
            Bugfix Automation Bot made changes -
            Support reference count Original: 5 New: 6
            Bugfix Automation Bot made changes -
            Support reference count Original: 2 New: 5
            Bugfix Automation Bot made changes -
            Support reference count Original: 5 New: 2
            Sunny Xu (Inactive) made changes -
            Component/s Original: Page - Export / Import [ 46319 ]
            Sunny Xu (Inactive) made changes -
            Component/s New: Page - Import [ 61306 ]

              akashyap@atlassian.com Anand Kashyap
              gcherian Susan
              Affected customers:
              3 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: