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  1. Confluence Cloud
  2. CONFCLOUD-65624

In browser preview of uploaded attachments broken with Fabric Editor

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      Summary

      When attachments like Office files or PDFs have been attached to a page, the user can click on these files to have a preview of the file contents load in the browser. The first time a user opens such a preview it will take Confluence a few seconds to display the preview. The text "Your preview is on its way!" is displayed at this time. Generating this first preview typically took a few seconds at most, on Confluence Cloud before the introduction of the Fabric Editor. Now it takes between minutes and "forever" to generate a preview.

      Environment

      Fabric Editor

      Steps to Reproduce

      1. Create a page in Fabric Editor and add at least one attachment (drag and drop to page)
      2. Save the page and open in view mode
      3. Click on the attached file to open preview
      4. Wait...

      Expected Results

      A preview of the attached file is displayed in the browser window

      Actual Results

      The progress indicator spins forever, or at best it takes x minutes for the preview to load. Most users will have given up long before it loads.

      Workaround

      • Restarting the browser will fix the problem (Chrome and Mozilla Firefox)

            [CONFCLOUD-65624] In browser preview of uploaded attachments broken with Fabric Editor

            Sunny Xu (Inactive) added a comment -

            Hi everyone,

            Thank you for previously raising this bug and bringing it to our attention.

            Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Confluence users.

            As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know.

            Thank you again for providing valuable feedback to our team!

            Sunny Xu (Inactive) added a comment - Hi everyone, Thank you for previously raising this bug and bringing it to our attention. Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Confluence users. As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know. Thank you again for providing valuable feedback to our team!

            Xavier Ferro (Inactive) added a comment -

            trevor69, can you still reproduce this issue?

            I just tried with PDF files and it is working for me.

            Xavier Ferro (Inactive) added a comment - trevor69 , can you still reproduce this issue? I just tried with PDF files and it is working for me.

            Campbell Trevor added a comment - - edited

            @azalenko, Any updates, now 24 weeks

            Campbell Trevor added a comment - - edited @azalenko, Any updates, now 24 weeks

            JoAnna Black added a comment -

            I don't see any work in the log. I agree with Marcel that an update would be appreciated!

            JoAnna Black added a comment - I don't see any work in the log. I agree with Marcel that an update would be appreciated!

            Marcel van der Vliet added a comment -

            Hello Avinoam, it's now almost 15 weeks. Any progress on this issue?

            Marcel van der Vliet added a comment - Hello Avinoam, it's now almost 15 weeks. Any progress on this issue?

            Avinoam added a comment -

            We're tracking this ticket internally and our ETA for a fix is within the coming weeks. Will keep this ticket posted on progress.

             

            Thanks,

            Avinoam

            Senior Product Manager, Confluence Cloud

            Avinoam added a comment - We're tracking this ticket internally and our ETA for a fix is within the coming weeks. Will keep this ticket posted on progress.   Thanks, Avinoam Senior Product Manager, Confluence Cloud

              Unassigned Unassigned
              jalor Janice Alor (Inactive)
              Affected customers:
              20 This affects my team
              Watchers:
              24 Start watching this issue

                Created:
                Updated:
                Resolved: