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Bug
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Resolution: Timed out
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Low
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8
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Severity 3 - Minor
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Summary
When attachments like Office files or PDFs have been attached to a page, the user can click on these files to have a preview of the file contents load in the browser. The first time a user opens such a preview it will take Confluence a few seconds to display the preview. The text "Your preview is on its way!" is displayed at this time. Generating this first preview typically took a few seconds at most, on Confluence Cloud before the introduction of the Fabric Editor. Now it takes between minutes and "forever" to generate a preview.
Environment
Fabric Editor
Steps to Reproduce
- Create a page in Fabric Editor and add at least one attachment (drag and drop to page)
- Save the page and open in view mode
- Click on the attached file to open preview
- Wait...
Expected Results
A preview of the attached file is displayed in the browser window
Actual Results
The progress indicator spins forever, or at best it takes x minutes for the preview to load. Most users will have given up long before it loads.
Workaround
- Restarting the browser will fix the problem (Chrome and Mozilla Firefox)
[CONFCLOUD-65624] In browser preview of uploaded attachments broken with Fabric Editor
| Resolution | New: Timed out [ 10 ] | |
| Status | Original: Gathering Impact [ 12072 ] | New: Closed [ 6 ] |
| Labels | New: stale-bulk-close202103 |
| Support reference count | Original: 7 | New: 8 |
trevor69, can you still reproduce this issue?
I just tried with PDF files and it is working for me.
| Support reference count | Original: 6 | New: 7 |
| Support reference count | Original: 5 | New: 6 |
| Status | Original: Needs Triage [ 10030 ] | New: Gathering Impact [ 12072 ] |
| Workflow | Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 3102814 ] | New: JAC Bug Workflow v3 [ 3429418 ] |
| Status | Original: Open [ 1 ] | New: Needs Triage [ 10030 ] |
Hi everyone,
Thank you for previously raising this bug and bringing it to our attention.
Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Confluence users.
As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know.
Thank you again for providing valuable feedback to our team!