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  1. Confluence Cloud
  2. CONFCLOUD-62985

HTML Exports fails in Spaces with more than 3 GB in Attachments

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      Summary

      HTML Exports fails in Spaces with more than 3 GB in Attachments

      Steps to Reproduce

      1. In a Confluence space, attach files to pages until you have at least 3 GB of attachments in the space
      2. Go to Content Tools > Export > HTML

      Expected Results

      The Space will be exported.

      Actual Results

      Export stalls at 0%

      Note

      Issue has been identified on tenant with smaller size of attachments on a space

        1. beehive_lock.numbers
          741 kB
        2. long_running_locks.numbers
          127 kB
        3. long_running_task (1).numbers
          150 kB

            [CONFCLOUD-62985] HTML Exports fails in Spaces with more than 3 GB in Attachments

            Andres Ortiz added a comment -

            any solution for this?

            Andres Ortiz added a comment - any solution for this?
            Pavani made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 895396 ]
            Pavani made changes -
            Link New: This issue is related to CONFCLOUD-78253 [ CONFCLOUD-78253 ]

            Pavani added a comment -

            We've recently encountered a similar issue and have opened a new bug report for it. For further details, please refer to https://jira.atlassian.com/browse/CONFCLOUD-78253.

            Pavani added a comment - We've recently encountered a similar issue and have opened a new bug report for it. For further details, please refer to https://jira.atlassian.com/browse/CONFCLOUD-78253 .
            Tina Bolton made changes -
            Worklog Id Original: 172896 [ 172896 ]
            Remaining Estimate New: 0h [ 0 ]
            Time Spent New: 5m [ 300 ]
            Permalink
            Tina Bolton logged work - 17/Apr/2024 6:51 PM
            • Time Spent:
              5m
               
              Reviewing with Pavani - suggested opening a new bug, moving the four recent ticket links to that bug and adding a comment here linking to the new bug.

            Peter Lebedev added a comment -

            Can we at least have an option to kill a long running task in this case? I have an export that got stuck at 10%, and I can't start any new exports

            ..."name":{"key":"export.space.task.name","args":[]},"elapsedTime":2460636,"percentageComplete":10,"successful":false,"finished":false,"messages":[{"translation":"","args":[]}],"status":"","errors":[],"additionalDetails":{}}...

            Peter Lebedev added a comment - Can we at least have an option to kill a long running task in this case? I have an export that got stuck at 10%, and I can't start any new exports ... "name" :{ "key" : "export.space.task.name" , "args" :[]}, "elapsedTime" :2460636, "percentageComplete" :10, "successful" : false , "finished" : false , "messages" :[{ "translation" : ""," args ":[]}]," status ":" "," errors ":[]," additionalDetails":{}}...

            Ilaria Barbon added a comment -

            Experiencing this issue still - recommending for this to be reopened

            Ilaria Barbon added a comment - Experiencing this issue still - recommending for this to be reopened
            jrivera2 made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 834420 ]
            jrivera2 made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 834420 ]

              tmahule@atlassian.com Tushar Mahule
              lmartins Lucas Lara Martins
              Affected customers:
              37 This affects my team
              Watchers:
              82 Start watching this issue

                Created:
                Updated:
                Resolved:

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