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  1. Confluence Cloud
  2. CONFCLOUD-62570

Space Exports to PDF/HTML are failing at 0%

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      Summary

      Unable to export Spaces to PDF

      Environment

      • Cloud

      Steps to Reproduce

      1. Go to the Space Settings of a space
      2. Go to Content Tools tab -> Export
      3. Mark PDF and click Next
      4. Select either the Normal Export or Custom Export and click Export

      Expected Results

      The Space will be exported as PDF accordingly

      Actual Results

      The export fails right after start it at 0% and the following message shows-up:

      There was an error in the export. Please check your log files.

      Workaround

      N/A

      Notes

      • This is also affecting HTML exports.

          Form Name

            [CONFCLOUD-62570] Space Exports to PDF/HTML are failing at 0%

            Sunny Xu (Inactive) made changes -
            Component/s New: Space - Export [ 58590 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2814121 ] New: JAC Bug Workflow v3 [ 3422998 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Sandeep Tengali made changes -
            Resolution New: Won't Fix [ 2 ]
            Status Original: Open [ 1 ] New: Resolved [ 5 ]
            Sandeep Tengali made changes -
            Status Original: Technical Review [ 10028 ] New: Open [ 1 ]
            SET Analytics Bot made changes -
            Support reference count Original: 9 New: 11
            Ahmed Abdessalam (Inactive) made changes -
            Link New: This issue is related to CONFCLOUD-62982 [ CONFCLOUD-62982 ]
            Sandeep Tengali made changes -
            Status Original: In Progress [ 3 ] New: Technical Review [ 10028 ]
            Sandeep Tengali made changes -
            Assignee Original: Lorien Hou [ lhou1 ] New: Sandeep Tengali [ stengali ]
            Alice Wang (Inactive) made changes -
            Assignee Original: Manish Goyal [ mgoyal@atlassian.com ] New: Lorien Hou [ lhou1 ]
            SET Analytics Bot made changes -
            Support reference count Original: 8 New: 9

              stengali Sandeep Tengali
              foselame Francisco Oselame (Inactive)
              Affected customers:
              3 This affects my team
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: