Uploaded image for project: 'Confluence Cloud'
  1. Confluence Cloud
  2. CONFCLOUD-56389

Confluence Not Rendering In Safari on iPad Pro

XMLWordPrintable

      Summary

      A customer using an iPad Pro to navigate Confluence has reported that the page does not render on the device; this was checked on both Mobile and Wifi

      Environment

      • Cloud
      • iPad Pro - iOS 10.3.3
      • Mozilla/5.0 (iPad; CPU OS 10_3_2 like Mac OS X) AppleWebKit/603.2.4 (KHTML, like Gecko) Version/10.0 Mobile/14F8089 Safari/602.1

      Steps to Reproduce

      1. Use Safari on an iPad Pro and navigate to Confluence

      Expected Results

      Page Renders

      Actual Results

      Page does not fully render

      Notes

      Unable to repro on iPad Mini

      Workaround

      Use an alternative browser, like Chrome, or the Confluence Mobile App (https://itunes.apple.com/us/app/confluence-cloud/id1006971684?mt=8)

        1. Confluence-iPadPro.png
          Confluence-iPadPro.png
          526 kB

            [CONFCLOUD-56389] Confluence Not Rendering In Safari on iPad Pro

            Sunny Xu (Inactive) added a comment -

            Hi everyone,

            Thank you for previously raising this bug and bringing it to our attention.

            Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Confluence users.

            As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know.

            Thank you again for providing valuable feedback to our team!

            Sunny Xu (Inactive) added a comment - Hi everyone, Thank you for previously raising this bug and bringing it to our attention. Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Confluence users. As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know. Thank you again for providing valuable feedback to our team!

              Unassigned Unassigned
              scranford Shawn C
              Affected customers:
              1 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: