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  1. Confluence Cloud
  2. CONFCLOUD-54381

Confluence preview seems to be interfering with the way Adobe Acrobat Reader handles PDF on Internet Explorer

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      Summary

      When trying to preview PDF Documents in Confluence using Internet Explorer, users receive an "Ouch! We can't load the PDF" error message

      Environment

      • Cloud with Windows 7 using IE 11.

      Steps to Reproduce

      1. Click on a PDF Attachment on a Confluence Page

      Expected Results

      The lightbox preview displays the PDF Document

      Actual Results

      Lightbox preview shows "Ouch! We can't load the PDF."

      Notes

      It doesn't happen with already cached files, it seems to only occur when you attempt to download a file for the first time.

      Workaround

      • Use an alternative browser like Chrome, Firefox, or Safari
      • If using Internet Explorer, open the PDF File in a new Window/Tab to open the document directly

              Unassigned Unassigned
              aborzzatto Andre Borzzatto
              Affected customers:
              2 This affects my team
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: