Summary

When trying to preview PDF Documents in Confluence using Internet Explorer, users receive an "Ouch! We can't load the PDF" error message

Environment

• Cloud with Windows 7 using IE 11.

Steps to Reproduce

1. Click on a PDF Attachment on a Confluence Page

Expected Results

The lightbox preview displays the PDF Document

Actual Results

Lightbox preview shows "Ouch! We can't load the PDF."

Notes

It doesn't happen with already cached files, it seems to only occur when you attempt to download a file for the first time.

Workaround

• Use an alternative browser like Chrome, Firefox, or Safari
• If using Internet Explorer, open the PDF File in a new Window/Tab to open the document directly