Uploaded image for project: 'Confluence Cloud'
  1. Confluence Cloud
  2. CONFCLOUD-53387

Confluence is unavailable

XMLWordPrintable

      Summary

      Confluence is unavailable since last night upgrade.

      Navigating to /wiki displays a timeout error page or a maintenance custom error leading to this bug.

      Environment

      • Confluence Cloud

      Steps to Reproduce

      1. go to site-url/wiki

      Expected Results

      Confluence Dashboard is shown

      Actual Results

      Error page appears and keeps appearing after more than 15 minutes

      Notes:

      JIRA works as expected

      Updates:

      All sites have been fixed.

      Root cause:

      A change to the way Confluence accesses Application Links in the database caused it to exhaust its database connections in some circumstances.

      Workaround / Solution

      Please contact Cloud Support if you haven't already, at support.atlassian.com mentioning this issue to manually run an upgrade with the fix.

            [CONFCLOUD-53387] Confluence is unavailable

            Monique Khairuliana (Inactive) made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2368623 ] New: JAC Bug Workflow v3 [ 3410711 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 2246334 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2368623 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2203670 ] New: Confluence Workflow - Public Facing - Restricted v5 [ 2246334 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2142030 ] New: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2203670 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 1890921 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2142030 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v3 [ 1736221 ] New: Confluence Workflow - Public Facing - Restricted v5 [ 1890921 ]
            Matthew Saxby (Inactive) made changes -
            Component/s New: Navigation - Dashboard [ 46381 ]
            Component/s Original: Navigation - Dashboard [ 40705 ]
            Key Original: CONF-45501 New: CONFCLOUD-53387
            Affects Version/s New: 1000.623.0 [ 68575 ]
            Affects Version/s Original: 1000.623.0 [ 65298 ]
            Project Original: Confluence [ 10470 ] New: Confluence [ 18513 ]
            Katherine Yabut made changes -
            Workflow Original: CONF Bug Subtask WF (TEMP) [ 1694279 ] New: Confluence Workflow - Public Facing - Restricted v3 [ 1736221 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v2 [ 1628545 ] New: CONF Bug Subtask WF (TEMP) [ 1694279 ]
            Jonas Soderstrom (Inactive) made changes -
            Remote Link New: This issue links to "Page (Pug)" [ 262577 ]

              kcordes Karl Cordes (Inactive)
              mfernandezbadii Mauro Badii (Inactive)
              Affected customers:
              27 This affects my team
              Watchers:
              37 Start watching this issue

                Created:
                Updated:
                Resolved: