Summary

      When trying to export a space as HTML, it stucks in 0%.

      Environment

      1. Confluence 1000.801.1

      Steps to Reproduce

      1. Space tools > content tools > export > HTML (custom or normal)

      Investigation Done

      • Tried in different prod instances
      • clog
        2017-01-06 12:52:39.924985500 2017-01-06 12:52:39,924 INFO [Caesium-1-1] [impl.schedule.caesium.SchedulerRunDetailsDao] addRunDetails Job 'flushEdgeIndexQueue' has run: RunDetailsImpl[startTime=1483735959917,runOutcome=SUCCESS,durationInMillis=7,message=]
        2017-01-06 12:52:50.911053500 2017-01-06 12:52:50,910 ERROR [Caesium-1-3] [velocity] logVelocityMessage Left side ($pageLevelComments.size()) of '>' operation has null value at com/atlassian/confluence/pages/Page.htmlexport.vm[line 61, column 53]
        2017-01-06 12:52:51.911664500 2017-01-06 12:52:51,911 ERROR [Caesium-1-3] [velocity] logVelocityMessage Left side ($pageLevelComments.size()) of '>' operation has null value at com/atlassian/confluence/pages/Page.htmlexport.vm[line 61, column 53]
        2017-01-06 12:52:51.913433500 2017-01-06 12:52:51,913 WARN [Caesium-1-3] [confluence.importexport.impl.AbstractRendererExporterImpl] exportResource There is no download resource manager to export the resource: /wiki/rest/documentConversion/latest/conversion/thumbnail/56820270/1
        2017-01-06 12:52:57.531243500 2017-01-06 12:52:57,530 ERROR [Caesium-1-3] [velocity] logVelocityMessage Left side ($pageLevelComments.size()) of '>' operation has null value at com/atlassian/confluence/pages/Page.htmlexport.vm[line 61, column 53]
        2017-01-06 12:52:59.987911500 2017-01-06 12:52:59,987 ERROR [Caesium-1-3] [velocity] logVelocityMessage Left side ($pageLevelComments.size()) of '>' operation has null value at com/atlassian/confluence/pages/Page.htmlexport.vm[line 61, column 53]
        2017-01-06 12:53:00.145715500 2017-01-06 12:53:00,145 ERROR [Caesium-1-3] [confluence.importexport.impl.AbstractRendererExporterImpl] exportResource Resource not found for export: /wiki/download/attachments/152536372/Bin%20Master%205000.png
        2017-01-06 12:53:04.814365500 2017-01-06 12:53:04,814 ERROR [Caesium-1-3] [velocity] logVelocityMessage Left side ($pageLevelComments.size()) of '>' operation has null value at com/atlassian/confluence/pages/Page.htmlexport.vm[line 61, column 53]
        2017-01-06 12:53:04.841080500 2017-01-06 12:53:04,840 ERROR [Caesium-1-3] [velocity] logVelocityMessage Left side ($pageLevelComments.size()) of '>' operation has null value at com/atlassian/confluence/pages/Page.htmlexport.vm[line 61, column 53]

      Workaround

      Export as PDF or XML

          Form Name

            [CONFCLOUD-52967] Unable to export space as HTML

            Sunny Xu (Inactive) made changes -
            Component/s New: Space - Export [ 58590 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2367313 ] New: JAC Bug Workflow v3 [ 3419841 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Lucas Lara Martins made changes -
            Link New: This issue has a regression in CONFCLOUD-62985 [ CONFCLOUD-62985 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 2238553 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2367313 ]

            Why is this marked resolved? Just tried to export and it's definitely not resolved.

            Alex Arbab-Zadeh added a comment - Why is this marked resolved? Just tried to export and it's definitely not resolved.

            Any ETA available on when these fixes would be deployed? The linked issue mentioned above is now resolved as well.

            While this can be worked around it's quite time consuming to do and I'm eager to avoid that manual effort.

            Hafþór Bryndísarson added a comment - Any ETA available on when these fixes would be deployed? The linked issue mentioned above is now resolved as well. While this can be worked around it's quite time consuming to do and I'm eager to avoid that manual effort.
            Jaime S made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 298560 ]
            jonah (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Awaiting Release [ 11372 ] New: Resolved [ 5 ]
            Bugfix Automation Bot made changes -
            Support reference count Original: 21 New: 22
            Bugfix Automation Bot made changes -
            Support reference count Original: 20 New: 21

              kihlberg Klaus (Inactive)
              lmedina Lorenzo Bueno
              Affected customers:
              9 This affects my team
              Watchers:
              27 Start watching this issue

                Created:
                Updated:
                Resolved: