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  1. Confluence Cloud
  2. CONFCLOUD-52577

Confluence backup: Getting objects to export gets stuck

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    Description

      Resolution

      We have resolved most of the issues that have been causing export to get stuck. There are still two other issues that we are working on resolving.

      Those are:

      We have closed this issue now and will track the progress of those two issues separately. If you still have issues with site export comment on your support ticket (or open a new ticket if you don't have one) and we will be able to help you.

      Summary

      Confluence backup: Getting objects to export gets stuck

      Environment

      • Confluence v1000.1070.1

      Steps to Reproduce

      1. Execute the backup on affected instance

      Expected Results

      The backup will be completed and the user can download on Backup Manager.

      Actual Results

      • The progress keeps showing "Getting objects to export".
      • The lock remains unchanged.

      Workaround

      None for now.

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              pwallach Phil Wallach
              jvela Justin V.
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              28 Vote for this issue
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              45 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: