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  1. Confluence Cloud
  2. CONFCLOUD-52509

Confluence Cloud Export fails returning "com.netflix.hystrix.exception.HystrixRuntimeException: GetFileMediaApiCommand timed-out and no fallback available"

      Summary

      Confluence backup and space export fail. Below exception is thrown in the logs:

      com.netflix.hystrix.exception.HystrixRuntimeException: GetFileMediaApiCommand timed-out and no fallback available.
      	at com.netflix.hystrix.AbstractCommand$22.call(AbstractCommand.java:808)
      	at com.netflix.hystrix.AbstractCommand$22.call(AbstractCommand.java:793)
      	at rx.internal.operators.OperatorOnErrorResumeNextViaFunction$4.onError(OperatorOnErrorResumeNextViaFunction.java:140)
      	...
      	at java.lang.Thread.run(Thread.java:745)
      Caused by: java.util.concurrent.TimeoutException
      	at com.netflix.hystrix.AbstractCommand.handleTimeoutViaFallback(AbstractCommand.java:983)
      	at com.netflix.hystrix.AbstractCommand.access$500(AbstractCommand.java:59)
      	at com.netflix.hystrix.AbstractCommand$12.call(AbstractCommand.java:598)
      	at com.netflix.hystrix.AbstractCommand$12.call(AbstractCommand.java:590)
      	at rx.internal.operators.OperatorOnErrorResumeNextViaFunction$4.onError(OperatorOnErrorResumeNextViaFunction.java:140)
      	... 18 more
      

      This incident also impacts:

      • Space imports
      • Site imports
      • Attachments upload/edition
      • Copy page(s)

      Environment

      Confluence: 1000.943.1

      Notes

      Confluence is slower than usual because of this issue: it takes long time to open a page with attachments and in the logs there is the same exception logged:

      2017-02-13 18:57:12.147210500 2017-02-13 18:57:12,141 ERROR [http-bio-1997-exec-65] [plugins.conversion.api.FileStoreConversionResult] getFile Failed to retrieve status of file fe3b47bd-a66f-4263-8d80-331f3fbf43fe from FileStore: Failure{cause=com.netflix.hystrix.exception.HystrixRuntimeException: GetFileMediaApiCommand timed-out and no fallback available., reason=TRANSPORT_ERROR, message='Hystrix command timed out', httpStatusCode=null}
      2017-02-13 18:57:12.147213500  -- url: /wiki/pages/viewpage.action | page: 55018069 | traceId: f322a57c7f6fcf10 | userName: sysadmin | referer: https://interlink.atlassian.net/wiki/display/PP/PO+0036+-+Kariera.gr+Senior+Software+Eng+ad+post | action: viewpage
      2017-02-13 18:57:12.147265500 com.netflix.hystrix.exception.HystrixRuntimeException: GetFileMediaApiCommand timed-out and no fallback available.
      

      Steps to Reproduce

      1. Try to export a Confluence backup or a space

      Expected Results

      The process ends and you get the right resources exported

      Actual Results

      The backup fails returning below exception:

      Workaround

      No workaround available at the moment.

        1. export-fails.png
          export-fails.png
          899 kB
        2. full-error.txt
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          Form Name

            [CONFCLOUD-52509] Confluence Cloud Export fails returning "com.netflix.hystrix.exception.HystrixRuntimeException: GetFileMediaApiCommand timed-out and no fallback available"

              gvotruong Giang Vo
              dbonotto Dario B
              Affected customers:
              18 This affects my team
              Watchers:
              49 Start watching this issue

                Created:
                Updated:
                Resolved: