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Bug
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Resolution: Fixed
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Highest
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56
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Severity 2 - Major
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290
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Summary
Confluence backup and space export fail. Below exception is thrown in the logs:
com.netflix.hystrix.exception.HystrixRuntimeException: GetFileMediaApiCommand timed-out and no fallback available. at com.netflix.hystrix.AbstractCommand$22.call(AbstractCommand.java:808) at com.netflix.hystrix.AbstractCommand$22.call(AbstractCommand.java:793) at rx.internal.operators.OperatorOnErrorResumeNextViaFunction$4.onError(OperatorOnErrorResumeNextViaFunction.java:140) ... at java.lang.Thread.run(Thread.java:745) Caused by: java.util.concurrent.TimeoutException at com.netflix.hystrix.AbstractCommand.handleTimeoutViaFallback(AbstractCommand.java:983) at com.netflix.hystrix.AbstractCommand.access$500(AbstractCommand.java:59) at com.netflix.hystrix.AbstractCommand$12.call(AbstractCommand.java:598) at com.netflix.hystrix.AbstractCommand$12.call(AbstractCommand.java:590) at rx.internal.operators.OperatorOnErrorResumeNextViaFunction$4.onError(OperatorOnErrorResumeNextViaFunction.java:140) ... 18 more
This incident also impacts:
- Space imports
- Site imports
- Attachments upload/edition
- Copy page(s)
Environment
Confluence: 1000.943.1
Notes
Confluence is slower than usual because of this issue: it takes long time to open a page with attachments and in the logs there is the same exception logged:
2017-02-13 18:57:12.147210500 2017-02-13 18:57:12,141 ERROR [http-bio-1997-exec-65] [plugins.conversion.api.FileStoreConversionResult] getFile Failed to retrieve status of file fe3b47bd-a66f-4263-8d80-331f3fbf43fe from FileStore: Failure{cause=com.netflix.hystrix.exception.HystrixRuntimeException: GetFileMediaApiCommand timed-out and no fallback available., reason=TRANSPORT_ERROR, message='Hystrix command timed out', httpStatusCode=null} 2017-02-13 18:57:12.147213500 -- url: /wiki/pages/viewpage.action | page: 55018069 | traceId: f322a57c7f6fcf10 | userName: sysadmin | referer: https://interlink.atlassian.net/wiki/display/PP/PO+0036+-+Kariera.gr+Senior+Software+Eng+ad+post | action: viewpage 2017-02-13 18:57:12.147265500 com.netflix.hystrix.exception.HystrixRuntimeException: GetFileMediaApiCommand timed-out and no fallback available.
Steps to Reproduce
- Try to export a Confluence backup or a space
Expected Results
The process ends and you get the right resources exported
Actual Results
The backup fails returning below exception:
Workaround
No workaround available at the moment.
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