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  1. Confluence Cloud
  2. CONFCLOUD-43494

Special Characters in username prevents them from creating a new space/new page with the message "Your session has expired. Please reload the page to try again."

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      NOTE: This bug report is for Confluence Cloud. Using Confluence Server? See the corresponding bug report.

      Summary

      Users that contains specific special characters in the username will not be able to create any content in Confluence.

      Steps to Reproduce

      1. Install a vanilla Confluence 5.10.3
      2. Add a new user. Name this user userhashtag#
      3. Login as this user
      4. Drop down from "Spaces" and clcik the "Create Space"

      Expected Results

      The space creation dialogue pops up

      Actual Results

      There is an error message displayed in the UI : "Your session has expired. Please reload the page to try again."

      Nothing is in the logs

      Notes

      This issue has been observed with the following characters:

      1. '#"
      2. '/'
      3. '?'

      If users are being synchronized from an external directory like JIRA or LDAP that Confluence will successfully synchronize and create the user and allow the user to log in, but they will experience this bug.

      Workaround

      Edit the username to not contain any special characters

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            [CONFCLOUD-43494] Special Characters in username prevents them from creating a new space/new page with the message "Your session has expired. Please reload the page to try again."

            Sunny Xu (Inactive) made changes -
            Resolution New: Timed out [ 10 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            Sunny Xu (Inactive) made changes -
            Labels Original: affects-cloud affects-server cc-platform New: affects-cloud affects-server cc-platform stale-bulk-close202008
            Michael Andreacchio made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2366184 ] New: JAC Bug Workflow v3 [ 3401395 ]
            Status Original: Open [ 1 ] New: Needs Triage [ 10030 ]
            Bugfix Automation Bot made changes -
            Support reference count Original: 15 New: 16
            Bugfix Automation Bot made changes -
            Support reference count Original: 13 New: 15
            SET Analytics Bot made changes -
            Support reference count Original: 12 New: 13
            SET Analytics Bot made changes -
            Support reference count Original: 11 New: 12
            SET Analytics Bot made changes -
            Support reference count Original: 10 New: 11
            SET Analytics Bot made changes -
            Support reference count Original: 9 New: 10

              Unassigned Unassigned
              mkhairuliana Monique Khairuliana (Inactive)
              Affected customers:
              4 This affects my team
              Watchers:
              11 Start watching this issue

                Created:
                Updated:
                Resolved: