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Bug
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Resolution: Timed out
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Low
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16
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Severity 3 - Minor
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NOTE: This bug report is for Confluence Cloud. Using Confluence Server? See the corresponding bug report.
Summary
Users that contains specific special characters in the username will not be able to create any content in Confluence.
Steps to Reproduce
- Install a vanilla Confluence 5.10.3
- Add a new user. Name this user userhashtag#
- Login as this user
- Drop down from "Spaces" and clcik the "Create Space"
Expected Results
The space creation dialogue pops up
Actual Results
There is an error message displayed in the UI : "Your session has expired. Please reload the page to try again."
Nothing is in the logs
Notes
This issue has been observed with the following characters:
- '#"
- '/'
- '?'
If users are being synchronized from an external directory like JIRA or LDAP that Confluence will successfully synchronize and create the user and allow the user to log in, but they will experience this bug.
Workaround
Edit the username to not contain any special characters
- is related to
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- Gathering Impact
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CONFCLOUD-46126 Prevent usernames with special characters from syncing to Confluence
- Closed
- relates to
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- Closed
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[CONFCLOUD-43494] Special Characters in username prevents them from creating a new space/new page with the message "Your session has expired. Please reload the page to try again."
| Resolution | New: Timed out [ 10 ] | |
| Status | Original: Gathering Impact [ 12072 ] | New: Closed [ 6 ] |
| Labels | Original: affects-cloud affects-server cc-platform | New: affects-cloud affects-server cc-platform stale-bulk-close202008 |
| Status | Original: Needs Triage [ 10030 ] | New: Gathering Impact [ 12072 ] |
| Workflow | Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2366184 ] | New: JAC Bug Workflow v3 [ 3401395 ] |
| Status | Original: Open [ 1 ] | New: Needs Triage [ 10030 ] |
| Support reference count | Original: 15 | New: 16 |
| Support reference count | Original: 13 | New: 15 |
| Support reference count | Original: 12 | New: 13 |
Wendy Poldermans
added a comment - Can you send me money | Support reference count | Original: 11 | New: 12 |
Hi everyone,
Thank you for previously raising this bug and bringing it to our attention.
Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Confluence users.
As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know.
Thank you again for providing valuable feedback to our team!