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  1. Confluence Cloud
  2. CONFCLOUD-43234

When using a read only Crowd/JIRA Directory, users attempting to change their password get an unhelpful error message

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      Description

      NOTE: This suggestion is for Confluence Cloud. Using Confluence Server? See the corresponding suggestion.

      Steps to Reproduce
      1. Set up JIRA and Confluence
      2. Enable JIRA User Server, and allow Confluence to connect to it
        • When defining the directory, set the directory as read only
      3. As a user from the JIRA directory, attempt to reset your password

      Note: the above steps for reproduction are also applicable to Crowd.

      Expected Results

      Because the directory is read-only, the password cannot be reset. A message similar to the following would be helpful:

      Your account is managed by <application name>, and cannot be updated at Confluence. Please visit <application url> to make changes to your account. If you're having trouble, please consult your system administrators.

      This lets the user know their account cannot be changed at the current application, and where to go for managing it.

      • We know the directory is read-only
      • We also know which directory a user logs in through
      • We're also aware of where that directory is located (since we have this configuration as a part of the directory)
      Actual Results

      The update fails, and the following message appears:

      An internal error occured when trying to change your password.

      Users must contact the administrator, rather than being able to self-service.

      Workaround

      Setting the directory Read/Write allows users to reset their passwords in Crowd and JIRA from a downstream application such as Confluence. However, there are some cases where this may not be desirable - Confluence should fail gracefully, and guide the user to a location where they can change their password.

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              Assignee:
              Unassigned Unassigned
              Reporter:
              dnorton@atlassian.com Dave Norton
              Votes:
              3 Vote for this issue
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              6 Start watching this issue

                Dates

                Created:
                Updated: