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  1. Confluence Cloud
  2. CONFCLOUD-39310

Cannot use Confluence Mobile Menu by Safari in iOS9

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      NOTE: This bug report is for Confluence Cloud. Using Confluence Server? See the corresponding bug report.

      Summary

      Cannot use Confluence Mobile Menu by Safari in iOS9, which has just been released officially. It shows Confluence Mobile Menu itself, but users cannot tap each items in the menu.

      Steps to Reproduce

      1. Connect to Confluence Cloud and Server instance by Safari in iOS9
      2. Try to login via Confluence Mobile Menu

      Expected Results

      Login page is shown when user tap 'login' in Confluence Mobile Menu

      Actual Results

      No response even when user tap 'login' in Confluence Mobile Menu

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            [CONFCLOUD-39310] Cannot use Confluence Mobile Menu by Safari in iOS9

            Stefan Hagen added a comment -

            Thanks, we'll do that.

            Stefan Hagen added a comment - Thanks, we'll do that.

            Simon Tan (Inactive) added a comment -

            Hi sh - the fix was released as of 5.8.15. Can you upgrade to that version or later and check if the issue still persists?

            Simon Tan (Inactive) added a comment - Hi sh - the fix was released as of 5.8.15. Can you upgrade to that version or later and check if the issue still persists?

            Stefan Hagen added a comment -

            The mobile view is still not working on my iphone (whether with Chrome nor with Safari). Did I miss something?

            We're working with Atlassian Confluence 5.8.9.

            Stefan Hagen added a comment - The mobile view is still not working on my iphone (whether with Chrome nor with Safari). Did I miss something? We're working with Atlassian Confluence 5.8.9.

            megaroeny added a comment -

            Oops thank you!

            megaroeny added a comment - Oops thank you!

            Mark Hrynczak (Inactive) added a comment -

            reonytonneyck1411165969 this issue is specifically tracking the problem in the mobile web client for Confluence, and that problem has been fixed.

            The related problem for JIRA is tracked by a separate ticket, and has not yet been fixed. See JRA-45607.

            Mark Hrynczak (Inactive) added a comment - reonytonneyck1411165969 this issue is specifically tracking the problem in the mobile web client for Confluence, and that problem has been fixed. The related problem for JIRA is tracked by a separate ticket, and has not yet been fixed. See JRA-45607 .

            megaroeny added a comment - - edited

            When I click the menu, the page zooms way out. Look at before and after screenshots. Maybe this has something to do with it too

            megaroeny added a comment - - edited When I click the menu, the page zooms way out. Look at before and after screenshots. Maybe this has something to do with it too

            megaroeny added a comment -

            @Stephen Justis weird... I was trying this exact page on my phone and no luck.

            megaroeny added a comment - @Stephen Justis weird... I was trying this exact page on my phone and no luck.

            Steve added a comment -

            This is working on my cloud instance with iOS 9.1 fine.

            Steve added a comment - This is working on my cloud instance with iOS 9.1 fine.

            megaroeny added a comment - - edited

            This is not fixed for JIRA... I'm on iOS 9.1 and I just tried it now.

            megaroeny added a comment - - edited This is not fixed for JIRA... I'm on iOS 9.1 and I just tried it now.

            Simon Tan (Inactive) added a comment -

            Hi there,

            Unfortunately we do not plan to release an update for older versions of Confluence.

            Thank you for reporting the equivalent issue on JIRA - we will track that separately.

            Simon Tan (Inactive) added a comment - Hi there, Unfortunately we do not plan to release an update for older versions of Confluence. Thank you for reporting the equivalent issue on JIRA - we will track that separately.

              ple Phong Quoc Le (Inactive)
              mnakagawa Mai Nakagawa (Inactive)
              Affected customers:
              2 This affects my team
              Watchers:
              39 Start watching this issue

                Created:
                Updated:
                Resolved: