Status: Long Term Backlog (View Workflow)
Affects Version/s: 6.0.1, 6.0.6
Fix Version/s: None
Component/s: Editor - Synchrony
Support reference count:3
Symptom Severity:Severity 3 - Minor
Bug Fix Policy:
Collaborative Editing does not start properly on Solaris 10 with a failure executing libsnappyjava.so file on /tmp folder.
- Confluence 6.0.x
- Solaris 10 OS
- Fresh install of Confluence 6.0.x on Solaris 10
- Start Confluence and try to Edit or Create any page
Editor loads as expected.
The editor remains blank and you see the Connecting... message near the Update button. We see the following errors in the logs:
The error messages are seen even when having execute permissions on the /tmp folder, so the suggestions from the KB below does not solve the issue (changing the tmp location also does not help):
- Editor fails to load in Confluence 6.x due to 'Could not initialize class org.xerial.snappy.Snappy' error
Notice that we see a mention of the library libstdc++.so.6 that is not present on Linux stack traces, which could indicate a dependency issue.
This issue is exclusive to Solaris 10 and does not affect Linux.
Upgrade Solaris to version 11.x as this issue is not observed on those versions.