Direct link fails with 404 error or blank page

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    • 2
    • Severity 3 - Minor

      Summary

      When accessing a direct link to Confluence space, page or blog, the page will show a 404 error or a blank page.

      Environment

      Steps to Reproduce

      • Set the Global Permission to allow Anonymous access
      • Set the Space Permission to not allow Anonymous access.
      • Logout of the Confluence application.
      • On a browser, navigate using a direct link to a space where anonymous access is disabled.
      Space https://<instance>.atlassian.net/wiki/spaces/SC/overview
      Page https://<instance>.atlassian.net/wiki/spaces/SC/pages/<page_id>/<page_title>

      Expected Results

      Page should redirect to log-in page.

      Actual Results

      Page will fail with a 404 error or will show a blank page.

      Notes

      This also affects users that have "Keep me logged in" checked. After accessing a direct link, the page not found will be shown. Clicking on the "Log-in" link will bypass the login because of the existing session cookie that is still valid.

      Workaround

      1. If the Anonymous access is not required, disable this on the Global Permissions.

      2. If the Anonymous access is required on Global Permissions, users using direct links should click on the "Log in" link on the top right side of the browser to authenticate. The direct links should work after this.

              Assignee:
              Leandro Lemos
              Reporter:
              Ramon M (Inactive)
              Votes:
              2 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: