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  1. Confluence Cloud
  2. CONFCLOUD-52509

Confluence Cloud Export fails returning "com.netflix.hystrix.exception.HystrixRuntimeException: GetFileMediaApiCommand timed-out and no fallback available"

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      Summary

      Confluence backup and space export fail. Below exception is thrown in the logs:

      com.netflix.hystrix.exception.HystrixRuntimeException: GetFileMediaApiCommand timed-out and no fallback available.
	at com.netflix.hystrix.AbstractCommand$22.call(AbstractCommand.java:808)
	at com.netflix.hystrix.AbstractCommand$22.call(AbstractCommand.java:793)
	at rx.internal.operators.OperatorOnErrorResumeNextViaFunction$4.onError(OperatorOnErrorResumeNextViaFunction.java:140)
	...
	at java.lang.Thread.run(Thread.java:745)
Caused by: java.util.concurrent.TimeoutException
	at com.netflix.hystrix.AbstractCommand.handleTimeoutViaFallback(AbstractCommand.java:983)
	at com.netflix.hystrix.AbstractCommand.access$500(AbstractCommand.java:59)
	at com.netflix.hystrix.AbstractCommand$12.call(AbstractCommand.java:598)
	at com.netflix.hystrix.AbstractCommand$12.call(AbstractCommand.java:590)
	at rx.internal.operators.OperatorOnErrorResumeNextViaFunction$4.onError(OperatorOnErrorResumeNextViaFunction.java:140)
	... 18 more

      This incident also impacts:

      • Space imports
      • Site imports
      • Attachments upload/edition
      • Copy page(s)

      Environment

      Confluence: 1000.943.1

      Notes

      Confluence is slower than usual because of this issue: it takes long time to open a page with attachments and in the logs there is the same exception logged:

      2017-02-13 18:57:12.147210500 2017-02-13 18:57:12,141 ERROR [http-bio-1997-exec-65] [plugins.conversion.api.FileStoreConversionResult] getFile Failed to retrieve status of file fe3b47bd-a66f-4263-8d80-331f3fbf43fe from FileStore: Failure{cause=com.netflix.hystrix.exception.HystrixRuntimeException: GetFileMediaApiCommand timed-out and no fallback available., reason=TRANSPORT_ERROR, message='Hystrix command timed out', httpStatusCode=null}
2017-02-13 18:57:12.147213500  -- url: /wiki/pages/viewpage.action | page: 55018069 | traceId: f322a57c7f6fcf10 | userName: sysadmin | referer: https://interlink.atlassian.net/wiki/display/PP/PO+0036+-+Kariera.gr+Senior+Software+Eng+ad+post | action: viewpage
2017-02-13 18:57:12.147265500 com.netflix.hystrix.exception.HystrixRuntimeException: GetFileMediaApiCommand timed-out and no fallback available.

      Steps to Reproduce

      1. Try to export a Confluence backup or a space

      Expected Results

      The process ends and you get the right resources exported

      Actual Results

      The backup fails returning below exception:

      Workaround

      No workaround available at the moment.

        1. export-fails.png
          899 kB
          Dario B
        2. full-error.txt
          43 kB
          Dario B

            [CONFCLOUD-52509] Confluence Cloud Export fails returning "com.netflix.hystrix.exception.HystrixRuntimeException: GetFileMediaApiCommand timed-out and no fallback available"

            Monique Khairuliana (Inactive) made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2364800 ] New: JAC Bug Workflow v3 [ 3403927 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Shawn C (Inactive) made changes -
            Remote Link Original: This issue links to "Page (Extranet)" [ 260523 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 2236369 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2364800 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2200457 ] New: Confluence Workflow - Public Facing - Restricted v5 [ 2236369 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2140219 ] New: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2200457 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 1901096 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2140219 ]
            Jose R. (Inactive) made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 280147 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v3 [ 1740372 ] New: Confluence Workflow - Public Facing - Restricted v5 [ 1901096 ]
            jonah (Inactive) made changes -
            Status Original: Released to Cloud [ 11373 ] New: Resolved [ 5 ]
            Matthew Saxby (Inactive) made changes -
            Component/s New: Content - Attachments [ 46501 ]
            Component/s Original: Content - Attachments [ 40710 ]
            Fix Version/s New: 1000.1017.0 [ 69202 ]
            Fix Version/s Original: 1000.1017.0 [ 67107 ]
            Key Original: CONF-46381 New: CONFCLOUD-52509
            Affects Version/s New: 1000.943.0 [ 68887 ]
            Affects Version/s Original: 1000.943.0 [ 66546 ]
            Project Original: Confluence [ 10470 ] New: Confluence [ 18513 ]

              gvotruong Giang Vo
              dbonotto Dario B
              Affected customers:
              18 This affects my team
              Watchers:
              49 Start watching this issue

                Created:
                Updated:
                Resolved: