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  1. Confluence Cloud
  2. CONFCLOUD-53484

Some Confluence instances having an outage

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      Summary

      Confluence site is unavailable.
      The timeout error message screen is shown.
      JIRA works as expected.

      How to verify if a site is affected:

      The error message in Confluence logs:

      @4000000058592aff10afdf9c org.springframework.transaction.CannotCreateTransactionException: Could not open Hibernate Session for transaction; nested exception is net.sf.hibernate.JDBCException: Unable to acquire JDBC Connection
@4000000058592aff10b96134 Caused by: net.sf.hibernate.JDBCException: Unable to acquire JDBC Connection
@4000000058592aff10b99014 Caused by: java.sql.SQLTimeoutException: Pool c38a62de-6157-4b7f-bd6b-fdd537f94e1e@b6d074 (16/0), couldn't obtain SQL connection within 45000ms.

      Status

      A dedicated team is working on providing a solution as soon as possible.

      Workaround

      Automatic fixing is in place that will recover the site when the problem is detected by automated alerts.
      If unsure or for information, contact Cloud Support for help mentioning this bug.

              nhdang Nhan Dang
              afajri Aulia Fajri (Inactive)
              Affected customers:
              7 This affects my team
              Watchers:
              30 Start watching this issue

                Created:
                Updated:
                Resolved: