[CONFCLOUD-53387] Confluence is unavailable - Create and track feature requests for Atlassian products.

Type: Bug
Resolution: Fixed
Priority: Highest
Component/s: Organize - Topbar
Labels:

Support reference count:
44
Symptom Severity:
Severity 1 - Critical
UIS:
85
Bug Fix Policy:
View Atlassian Cloud bug fix policy

Summary

Confluence is unavailable since last night upgrade.

Navigating to /wiki displays a timeout error page or a maintenance custom error leading to this bug.

Environment

Confluence Cloud

Steps to Reproduce

go to site-url/wiki

Expected Results

Confluence Dashboard is shown

Actual Results

Error page appears and keeps appearing after more than 15 minutes

Notes:

JIRA works as expected

Updates:

All sites have been fixed.

Root cause:

A change to the way Confluence accesses Application Links in the database caused it to exhaust its database connections in some circumstances.

Workaround / Solution

Please contact Cloud Support if you haven't already, at support.atlassian.com mentioning this issue to manually run an upgrade with the fix.

mentioned in: Page Failed to load

relates to: HOT-53950 You do not have permission to view this issue

Assignee:: Karl Cordes (Inactive)

Reporter:: Mauro Badii (Inactive)

Affected customers:: 27 This affects my team

Watchers:: 37 Start watching this issue

Created:: 06/Dec/2016 4:23 AM

Updated:: 22/Aug/2019 3:58 AM

Resolved:: 07/Dec/2016 11:27 PM