Summary

      Confluence logo change to white rectangle:

       

      Expected Behaviour

      Observed Behaviour

       

        1. image.png
          13 kB
          sreuter
        2. log.png
          5 kB
          Suren Raj
        3. logo.png
          7 kB
          Suren Raj
        4. Screen Shot 2016-11-29 at 12.03.02 PM.png
          7 kB
          Nick Purcell
        5. Screen Shot 2016-11-29 at 12.03.21 PM.png
          6 kB
          Nick Purcell

          Form Name

            [CONFCLOUD-52969] Confluence logo broken

            dbrito Thanks mate. Not sure why/how this got fixed for now, but still need the original log to make sure it works with the final solution.

             

            sreuter (Inactive) added a comment - dbrito  Thanks mate. Not sure why/how this got fixed for now, but still need the original log to make sure it works with the final solution.  

            Upvote. It's fixed, but our logo looks much worse than before.

            Also, Atlassian's is doing the same thing now on their own usage of it. I would be surprised if Atlassian's marketing doesn't throw a fit over this; I am surprised it went to production as-is, unless it's a temporary fix while they work on a better solution, though the resolution does say "Fixed" and not "Cheap Hack Implemented To Get People Off Our Backs", though that is a rather long resolution type. 

            Kelly Schoenhofen added a comment - Upvote. It's fixed, but our logo looks much worse than before. Also, Atlassian's is doing the same thing now on their own usage of it. I would be surprised if Atlassian's marketing doesn't throw a fit over this; I am surprised it went to production as-is, unless it's a temporary fix while they work on a better solution, though the resolution does say "Fixed" and not "Cheap Hack Implemented To Get People Off Our Backs", though that is a rather long resolution type. 

            Nick Purcell added a comment - - edited

            The issue has been fixed I suppose, but now the Graphics look distorted and pixelated. I will attach visuals to show the difference between the two spaces. The two SixFoot logos, one is more clear than the other. The pixelated one was from the space that was having the blank logo issue. The one that looks clear was from the space that did not have the issue. Can you guys please fix this?

            Nick Purcell added a comment - - edited The issue has been fixed I suppose, but now the Graphics look distorted and pixelated. I will attach visuals to show the difference between the two spaces. The two SixFoot logos, one is more clear than the other. The pixelated one was from the space that was having the blank logo issue. The one that looks clear was from the space that did not have the issue. Can you guys please fix this?

            marius.kurseth.lundgren, the confluence release containing the fix has been rolled out to internal testing instances last week and is pending production rollout that* *should happen sometime early this week. Outside of the actual implementation for the fix itself, theres not much i can do to hurry up the rollout process. Sorry for this delay, i too want to see this released already.

            Alice Wang (Inactive) added a comment - marius.kurseth.lundgren , the confluence release containing the fix has been rolled out to internal testing instances last week and is pending production rollout that* *should happen sometime early this week. Outside of the actual implementation for the fix itself, theres not much i can do to hurry up the rollout process. Sorry for this delay, i too want to see this released already.

            ROLLOUT THE FIX ALREADY!

            Marius Kurseth added a comment - ROLLOUT THE FIX ALREADY!

            Nice to see that this is awaiting release, when can we expect a rollout of this fix? It needs to happen rather soon...

            Marius Kurseth added a comment - Nice to see that this is awaiting release, when can we expect a rollout of this fix? It needs to happen rather soon...

            For now I'm working around it by changing the background colour of the logo to match the colour of the header bar. I'm lucky that we only have one public-facing space so I've chosen that colour. Our header bars are different colours in all our internal spaces and the logo looks terrible in those, but internal staff have been advised it is an issue that Atlassian will fix and they'll have to live with it for now.

            Deborah Cross added a comment - For now I'm working around it by changing the background colour of the logo to match the colour of the header bar. I'm lucky that we only have one public-facing space so I've chosen that colour. Our header bars are different colours in all our internal spaces and the logo looks terrible in those, but internal staff have been advised it is an issue that Atlassian will fix and they'll have to live with it for now.

            I'm also having this issue

             

            Lauren Summerlin added a comment - I'm also having this issue  

            I'm also seeing this in our Confluence OnDemand instance (our white-on-transparent logo is now a big white block), but it was working correctly as recently as last Friday I believe.

            Haddon Fisher added a comment - I'm also seeing this in our Confluence OnDemand instance (our white-on-transparent logo is now a big white block), but it was working correctly as recently as last Friday I believe.

            Luke Tutty added a comment -

            Hi,

             

            I'm having the same problem with our Atlassian Cloud Confluence site. The Site logo background changed to a similar hue as the original reporter shows. When i replaced it with another logo, it worked for ~30 minutes and then the same thing happened.

             

            Luke

            Luke Tutty added a comment - Hi,   I'm having the same problem with our Atlassian Cloud Confluence site. The Site logo background changed to a similar hue as the original reporter shows. When i replaced it with another logo, it worked for ~30 minutes and then the same thing happened.   Luke

              alwang Alice Wang (Inactive)
              sraj Suren Raj
              Affected customers:
              13 This affects my team
              Watchers:
              39 Start watching this issue

                Created:
                Updated:
                Resolved: