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  1. Confluence Cloud
  2. CONFCLOUD-54014

Confluence not able to add inline comments in pages after editing the page

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    Description

      Summary

      We had several cases where customers are reporting that inline comments are failing to be created.

      A customer reports this is intermittent. In our tests, we could reliably reproduce one day and it would fail the other. So, it seems to have moments where it works.

      Also, this is not a system problem, it happens in specific pages.

      UPDATE: This seems to happen on pages which have been recently edited.

      Steps to Reproduce

      1. Go to an affected page (by editing the page and leaving the editor)
      2. Add in inline comment

      Expected Results

      It's added .

      Actual Results

      We get a 'Could not save comment'.

      Workaround

      Temporary fix is to flush caches in Confluence.
      Cloud customers will need to report to a Support Engineer to run this for them.

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              Unassigned Unassigned
              sraj Suren Raj
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              Dates

                Created:
                Updated:
                Resolved: