Details
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Bug
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Resolution: Fixed
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Low
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5.8.9, 5.9.1, 5.10
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1
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Severity 3 - Minor
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Description
Summary
MP4 files do not play in Safari
Environment
- Safari
- El Capitan / Yosemite
Steps to Reproduce
- Download the small.mp4 file attached to this ticket
- Drag and drop the file to a Confluence page
- View the page in Safari
Expected Results
Video autoplays and can be viewed/controlled
Actual Results
No video is displayed, but you get a Quicktime ? icon in the page
Notes
We've tried following the workaround in the following page to ensure that the Quicktime plugin is enabled (in El Capitan it is disabled by default): https://support.apple.com/en-us/HT205081
From the article above:
If you're a web developer, update your webpages to replace any <embed> tags that call the legacy QuickTime 7 web plug-in. You should now use the HTML5 <video> tag, which allows your media to play back in most modern desktop and mobile web browsers, without additional software or plug-ins. Information about how to use this tag is widely available.
We would need to change the plugin so that it embeds videos using the <video> tag on pages. This would help as modern browsers are able to play this natively without the use of plugins.
Workarounds
- Edit the HTML source and change the <embed></embed> tags surrounding the video URL to <video></video> tags.
- Use the HTML macro to display the video from a URL:
<video width="700" height="500" controls> <source src="<video URL>"> </video>
Attachments
Issue Links
- mentioned in
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