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  1. Confluence Cloud
  2. CONFCLOUD-53836

PDF preview is not loading when opening the file from the search bar

    XMLWordPrintable

Details

    Description

      Summary

      When clicking on a PDF file from the search bar, the PDF preview is launched but it keeps on loading forever and never actually displays the PDF file.

      Environment

      (Optional - If Applicable)

      • Seen on Confluence 1000.163.0

      Steps to Reproduce

      1. Attach a PDF file to a page
      2. Insert it on a page using the Insert files and images option.
      3. Search for your PDF file in the search bar and click on your PDF file when displayed in the results (see screenshot).

      Expected Results

      PDF file is previewed correctly.

      Actual Results

      PDF file preview is loading but never displayed as an infinite spinning wheel is displayed instead.

      Notes

      No errors are displayed in Confluence logs.

      Workaround

      There is currently no known workarounds. However, previewing works normally when previewing the file from within the page where it is attached.

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            Unassigned Unassigned
            eratsimiala ManuR
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            Dates

              Created:
              Updated:
              Resolved: