Uploaded image for project: 'Confluence Data Center'
  1. Confluence Data Center
  2. CONFSERVER-41623

Video playback is limited to MP4 only in 5.9.7

XMLWordPrintable

      Adding video attachments to pages automatically inserts a multimedia macro, as shown in the first attached screenshot. This is expected.

      This macro claims to support AVI, MOV and MP4 playback.

      However, I am consistently seeing only MP4 support, with "This plugin is not supported" errors given in Chrome, FF and IE. This is not expected.

      I produced my test videos using Camtasia Studio, from the same source recording. My colleagues who are also experiencing this have produced their AVI videos using a different process. We are all seeing the same thing.

      Chrome is our internally supported browser of choice, and I am as up-to-date as I can be on Version 51.0.2704.29 beta-m (64-bit).

        1. testing_video_attachments_editing_page.PNG
          testing_video_attachments_editing_page.PNG
          10 kB
        2. testing_video_attachments_viewing_page.PNG
          testing_video_attachments_viewing_page.PNG
          159 kB

            [CONFSERVER-41623] Video playback is limited to MP4 only in 5.9.7

            Minh Tran added a comment -

            Dear graham.campbell1859398517,

            Thanks for raising this issue. From the Confluence 5.9.10, the multimedia macro now uses the HTML5 <video>tag, so the type of video your page viewers can see depends on the video formats their browser supports with the HTML5 <video> tag.
            As the macro no longer uses the Quicktime plugin, it will only play Quicktime videos (.mov and .qt) in Safari (Mac).
            Please see https://confluence.atlassian.com/display/DOC/Confluence+5.9.10+Release+Notes
            and https://confluence.atlassian.com/display/ConfCloud/Multimedia+Macro for more information

            Regards,
            Minh Tran
            Confluence Bugmaster
            Atlassian

            Minh Tran added a comment - Dear graham.campbell1859398517 , Thanks for raising this issue. From the Confluence 5.9.10, the multimedia macro now uses the HTML5 <video>tag, so the type of video your page viewers can see depends on the video formats their browser supports with the HTML5 <video> tag. As the macro no longer uses the Quicktime plugin, it will only play Quicktime videos (.mov and .qt) in Safari (Mac). Please see https://confluence.atlassian.com/display/DOC/Confluence+5.9.10+Release+Notes and https://confluence.atlassian.com/display/ConfCloud/Multimedia+Macro for more information Regards, Minh Tran Confluence Bugmaster Atlassian

              Unassigned Unassigned
              5be92397a5d6 Graham Campbell
              Affected customers:
              1 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: