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Bug
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Resolution: Fixed
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Medium
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5.9.1-OD-2015.40.1-0001, 5.9.2, 5.9.5, 5.9.6
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123
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Severity 3 - Minor
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375
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NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.
Summary
Occasionally users will attempt to insert a macro into Confluence and receive an error, Failed to get macro details
Environment
- Confluence 5.9.1-OD-2015.40.1-0001
Steps to Reproduce
- Unknown what triggers, but may be a caching issue.
- On an affected instance, go to edit a page in Confluence, type a curly bracket, and instead of the macro browser loading, you receive the error above.
Expected Results
Generally typing curly bracket will load the macro browser
Actual Results
From clog when loading the macro browser:
2015-10-13 10:33:42.754518500 2015-10-13 10:33:42,721 ERROR [ajp-bio-127.0.0.101-8009-exec-2306] [atlassian.confluence.servlet.ConfluenceServletDispatcher] sendError Could not execute action 2015-10-13 10:33:42.754520500 -- referer: https://*/wiki/display/KEY/Page+Name | url: /wiki/plugins/macrobrowser/browse-macros.action | username: johnsmith 2015-10-13 10:33:42.754521500 com.atlassian.cache.CacheException: java.lang.NullPointerException 2015-10-13 10:33:42.754521500 at com.atlassian.cache.ehcache.DelegatingCache.get(DelegatingCache.java:101) 2015-10-13 10:33:42.754542500 at com.atlassian.confluence.cache.ehcache.DefaultConfluenceEhCache.get(DefaultConfluenceEhCache.java:46) 2015-10-13 10:33:42.754543500 at com.atlassian.confluence.cache.ConfluenceMonitoringCache.get(ConfluenceMonitoringCache.java:49) 2015-10-13 10:33:42.754543500 at com.atlassian.confluence.plugins.gadgets.metadata.CachingGadgetsMacroMetadataProvider.getData(CachingGadgetsMacroMetadataProvider.java:127) 2015-10-13 10:33:42.754546500 at com.atlassian.confluence.plugins.gadgets.metadata.CachingGadgetsMacroMetadataProvider.getSummaries(CachingGadgetsMacroMetadataProvider.java:147) 2015-10-13 10:33:42.754548500 at com.atlassian.confluence.macro.browser.DefaultMacroMetadataManager.buildMacroSummaries(DefaultMacroMetadataManager.java:173) 2015-10-13 10:33:42.754553500 at com.atlassian.confluence.macro.browser.DefaultMacroMetadataManager.getAllMacroSummaries(DefaultMacroMetadataManager.java:90) 2015-10-13 10:33:42.754553500 at com.atlassian.confluence.macro.browser.DefaultMacroBrowserManager.getMacroSummaries(DefaultMacroBrowserManager.java:61) 2015-10-13 10:33:42.754554500 at com.atlassian.confluence.macro.browser.actions.BrowseMacrosAction.getSummaries(BrowseMacrosAction.java:85) 2015-10-13 10:33:42.754557500 at com.atlassian.confluence.macro.browser.actions.BrowseMacrosAction.execute(BrowseMacrosAction.java:47) 2015-10-13 10:33:42.754557500 at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:168) 2015-10-13 10:33:42.754558500 at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35) 2015-10-13 10:33:42.754559500 at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) 2015-10-13 10:33:42.754561500 at com.atlassian.confluence.core.ConfluenceWorkflowInterceptor.intercept(ConfluenceWorkflowInterceptor.java:65) 2015-10-13 10:33:42.754562500 at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) 2015-10-13 10:33:42.754563500 at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35) 2015-10-13 10:33:42.754567500 at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) 2015-10-13 10:33:42.754567500 at com.atlassian.xwork.interceptors.XsrfTokenInterceptor.intercept(XsrfTokenInterceptor.java:100) ... 2015-10-13 10:33:42.755160500 at com.atlassian.confluence.plugins.gadgets.metadata.GadgetCacheFlusher.getGadgetsCaches(GadgetCacheFlusher.java:163) 2015-10-13 10:33:42.755161500 at com.atlassian.confluence.plugins.gadgets.metadata.GadgetCacheFlusher.performSelectiveGadgetsCacheFlush(GadgetCacheFlusher.java:109) 2015-10-13 10:33:42.755164500 at com.atlassian.confluence.plugins.gadgets.metadata.GadgetCacheFlusher.requestGadgetsCacheFlush(GadgetCacheFlusher.java:95) 2015-10-13 10:33:42.755165500 at com.atlassian.confluence.plugins.gadgets.metadata.MetadataCacheLoader.load(MetadataCacheLoader.java:46) 2015-10-13 10:33:42.755166500 at com.atlassian.confluence.plugins.gadgets.metadata.MetadataCacheLoader.load(MetadataCacheLoader.java:22) 2015-10-13 10:33:42.755171500 at com.atlassian.cache.ehcache.LoadingCache.getFromLoader(LoadingCache.java:145) 2015-10-13 10:33:42.755172500 at com.atlassian.cache.ehcache.LoadingCache.loadValueAndReleaseLock(LoadingCache.java:100) 2015-10-13 10:33:42.755172500 at com.atlassian.cache.ehcache.LoadingCache.get(LoadingCache.java:76) 2015-10-13 10:33:42.755173500 at com.atlassian.cache.ehcache.DelegatingCache.get(DelegatingCache.java:96) 2015-10-13 10:33:42.755175500 ... 339 more 2015-10-13 10:33:42.756931500 2015-10-13 10:33:42,755 INFO [ajp-bio-127.0.0.101-8009-exec-2306] [atlassian.confluence.status.SystemErrorInformationLogger] writeToLog 2015-10-13 10:33:42.756933500 Request Unique ID : 4e51a8ee-a2dc-470e-9f59-6af7e57e4fa9 2015-10-13 10:33:42.756933500 -------------------------- 2015-10-13 10:33:42.756933500 JVM Stats 2015-10-13 10:33:42.756934500 -------------------------- 2015-10-13 10:33:42.756934500 usedMemory = 652840544 2015-10-13 10:33:42.756934500 usedMemoryInMegabytes = 622 2015-10-13 10:33:42.756934500 availableHeap = 408973728 2015-10-13 10:33:42.756945500 freeMemoryInMegabytes = 167 2015-10-13 10:33:42.756946500 allocatedHeap = 828534784 2015-10-13 10:33:42.756946500 freeAllocatedHeap = 175694240 2015-10-13 10:33:42.756946500 totalMemory = 828534784 2015-10-13 10:33:42.756947500 totalMemoryInMegabytes = 790 2015-10-13 10:33:42.756947500 availablePermGen = 0 2015-10-13 10:33:42.756947500 maxPermGen = -1 2015-10-13 10:33:42.756948500 maxHeap = 1061814272 2015-10-13 10:33:42.756948500 usedHeap = 652840544 2015-10-13 10:33:42.756948500 freeMemory = 175694240 2015-10-13 10:33:42.756950500 usedPermGen = -1 2015-10-13 10:33:42.756950500 -------------------------- 2015-10-13 10:33:42.756951500 Request Information 2015-10-13 10:33:42.756951500 -------------------------- 2015-10-13 10:33:42.756951500 URL: https://*/wiki/500page.jsp 2015-10-13 10:33:42.756952500 Scheme: https 2015-10-13 10:33:42.756952500 Server: * 2015-10-13 10:33:42.756952500 Port: 443 2015-10-13 10:33:42.756952500 URI: /wiki/500page.jsp 2015-10-13 10:33:42.756953500 Context Path: /wiki 2015-10-13 10:33:42.756955500 Servlet Path: /500page.jsp 2015-10-13 10:33:42.756955500 Path Info: null 2015-10-13 10:33:42.756955500 Query String: detailed=false¯oMetadataClientCacheKey=1444607378198 2015-10-13 10:33:42.756956500 -------------------------- 2015-10-13 10:33:42.756956500 Attributes 2015-10-13 10:33:42.756956500 -------------------------- 2015-10-13 10:33:42.756957500 javax.servlet.forward.request_uri: /wiki/plugins/macrobrowser/browse-macros.action 2015-10-13 10:33:42.756961500 javax.servlet.forward.context_path: /wiki 2015-10-13 10:33:42.756961500 javax.servlet.forward.servlet_path: /plugins/macrobrowser/browse-macros.action 2015-10-13 10:33:42.756962500 javax.servlet.forward.query_string: detailed=false¯oMetadataClientCacheKey=1444607378198 2015-10-13 10:33:42.756962500 javax.servlet.error.status_code: 500 2015-10-13 10:33:42.756963500 com.opensymphony.sitemesh.APPLIED_ONCE: true 2015-10-13 10:33:42.756965500 __cleanup_recursion_counter: 0 2015-10-13 10:33:42.756965500 com.atlassian.confluence.web.filter.validateparam.RequestParamValidationFilter_already_filtered: true 2015-10-13 10:33:42.756966500 atlassian.core.seraph.original.url: /500page.jsp?detailed=false¯oMetadataClientCacheKey=1444607378198 2015-10-13 10:33:42.756967500 com.atlassian.labs.botkiller.BotKillerFilter: true 2015-10-13 10:33:42.756967500 com.atlassian.gzipfilter.GzipFilter_already_filtered: true 2015-10-13 10:33:42.756969500 Confluence-Request-Time: 1444725222489 2015-10-13 10:33:42.756969500 com.atlassian.confluence.web.ConfluenceJohnsonFilter_already_filtered: true 2015-10-13 10:33:42.756970500 com.atlassian.seraph.auth.LoginReason: OK 2015-10-13 10:33:42.756970500 com.atlassian.plugins.landlord.servlet.TenantHeaderFilter_already_filtered: true 2015-10-13 10:33:42.756971500 webwork.valueStack: com.opensymphony.xwork.util.OgnlValueStack@12d9680 2015-10-13 10:33:42.756973500 confluence.themecontext: com.atlassian.confluence.themes.ThemeContext@1f4704d 2015-10-13 10:33:42.756978500 javax.servlet.error.message: 2015-10-13 10:33:42.756979500 javax.servlet.error.servlet_name: action 2015-10-13 10:33:42.756979500 com.atlassian.confluence.security.websudo.MessagesDecoratorFilter__already_filtered__: true 2015-10-13 10:33:42.756980500 com.opensymphony.sitemesh.USINGSTREAM: false 2015-10-13 10:33:42.756980500 loginfilter.already.filtered: true 2015-10-13 10:33:42.756981500 javax.servlet.jsp.jspException: com.atlassian.cache.CacheException: java.lang.NullPointerException 2015-10-13 10:33:42.756983500 javax.servlet.error.request_uri: /wiki/plugins/macrobrowser/browse-macros.action 2015-10-13 10:33:42.756984500 com.atlassian.core.filters.HeaderSanitisingFilter_already_filtered: true 2015-10-13 10:33:42.756985500 com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFixupFilter: true 2015-10-13 10:33:42.756985500 javax.servlet.error.exception: com.atlassian.cache.CacheException: java.lang.NullPointerException 2015-10-13 10:33:42.756987500 os_securityfilter_already_filtered: true 2015-10-13 10:33:42.756988500 com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter: true 2015-10-13 10:33:42.756988500 -------------------------- 2015-10-13 10:33:42.756989500 Parameters 2015-10-13 10:33:42.756989500 -------------------------- 2015-10-13 10:33:42.756989500 macroMetadataClientCacheKey : 1444607378198 2015-10-13 10:33:42.756990500 detailed : false 2015-10-13 10:33:42.756996500 caused by: com.atlassian.cache.CacheException: java.lang.NullPointerException 2015-10-13 10:33:42.756996500 at com.atlassian.cache.ehcache.DelegatingCache.get(DelegatingCache.java:101) 2015-10-13 10:33:42.757001500 caused by: java.lang.NullPointerException 2015-10-13 10:33:42.757001500 at com.atlassian.confluence.cache.ehcache.EhCacheManager.wrapCache(EhCacheManager.java:176) 2015-10-13 10:33:42.757002500 2015-10-13 10:33:52.644892500 2015-10-13 10:33:52,624 ERROR [ajp-bio-127.0.0.101-8009-exec-2309] [atlassian.confluence.servlet.ConfluenceServletDispatcher] sendError Could not execute action 2015-10-13 10:33:52.644894500 -- referer: https://*/wiki/pages/createpage.action?spaceKey=KEY&fromPageId=96764471&src=quick-create | url: /wiki/plugins/macrobrowser/browse-macros.action | userName: johnsmith 2015-10-13 10:33:52.644895500 com.atlassian.cache.CacheException: java.lang.NullPointerException 2015-10-13 10:33:52.644896500 at com.atlassian.cache.ehcache.DelegatingCache.get(DelegatingCache.java:101) 2015-10-13 10:33:52.644906500 at com.atlassian.confluence.cache.ehcache.DefaultConfluenceEhCache.get(DefaultConfluenceEhCache.java:46) 2015-10-13 10:33:52.644906500 at com.atlassian.confluence.cache.ConfluenceMonitoringCache.get(ConfluenceMonitoringCache.java:49) 2015-10-13 10:33:52.644907500 at com.atlassian.confluence.plugins.gadgets.metadata.CachingGadgetsMacroMetadataProvider.getData(CachingGadgetsMacroMetadataProvider.java:127) 2015-10-13 10:33:52.644909500 at com.atlassian.confluence.plugins.gadgets.metadata.CachingGadgetsMacroMetadataProvider.getSummaries(CachingGadgetsMacroMetadataProvider.java:147) 2015-10-13 10:33:52.644910500 at com.atlassian.confluence.macro.browser.DefaultMacroMetadataManager.buildMacroSummaries(DefaultMacroMetadataManager.java:173) 2015-10-13 10:33:52.644914500 at com.atlassian.confluence.macro.browser.DefaultMacroMetadataManager.getAllMacroSummaries(DefaultMacroMetadataManager.java:90) 2015-10-13 10:33:52.644914500 at com.atlassian.confluence.macro.browser.DefaultMacroBrowserManager.getMacroSummaries(DefaultMacroBrowserManager.java:61) 2015-10-13 10:33:52.644915500 at com.atlassian.confluence.macro.browser.actions.BrowseMacrosAction.getSummaries(BrowseMacrosAction.java:85) 2015-10-13 10:33:52.644917500 at com.atlassian.confluence.macro.browser.actions.BrowseMacrosAction.execute(BrowseMacrosAction.java:47) 2015-10-13 10:33:52.644917500 at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:168) 2015-10-13 10:33:52.644918500 at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35) 2015-10-13 10:33:52.644918500 at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) 2015-10-13 10:33:52.644920500 at com.atlassian.confluence.core.ConfluenceWorkflowInterceptor.intercept(ConfluenceWorkflowInterceptor.java:65) 2015-10-13 10:33:52.644920500 at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) 2015-10-13 10:33:52.644923500 at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35) 2015-10-13 10:33:52.644924500 at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) 2015-10-13 10:33:52.644924500 at com.atlassian.xwork.interceptors.XsrfTokenInterceptor.intercept(XsrfTokenInterceptor.java:100) 2015-10-13 10:33:52.644925500 at com.atlassian.confluence.xwork.ConfluenceXsrfTokenInterceptor.intercept(ConfluenceXsrfTokenInterceptor.java:26)
Workaround 1
- Disable the "Gadget Plugin" and the "Gadget Plugin SPI". This will allow the macro browser to load, minus gadgets
- Re-enable each plugin
Workaround 2
- Restart Confluence
Workaround 3
- If you are using Copy Page Tree, downgrading Copy Page Tree plugin from 2.5.X to version 2.4.2.
- You may follow the knowledge base below to downgrade Confluence
- Download version 2.4.2 from the link below.
Dev Notes
- is caused by
-
-
- Closed
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- relates to
-
-
- Closed
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- included in
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![[JIRA]](/images/icons/generic_link_16.png "[JIRA]")
CPU-188
Confluence 6.0.0-OD-2016.02.1-0002
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CPU-198
Confluence 6.0.0-OD-2016.02.1-0005
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CPU-212
Confluence 6.0.0-OD-2016.02.1-0006
(4 mentioned in)
[CONFSERVER-39555] When inserting a macro into a page, macro browser errors with "Failed to get macro details" because of race condition in gadgets ehcache acquiring
I am also having this issue!
Running confluence 6.3.3. Fresh installed, and running into the same problem. Only helps to disable the "Gadget Plugin" and the "Gadget Plugin SPI".
Could you please provide support on this? And/or reopen the issue?
Thanks
I have seen this issue with Confluence 6 when trying to insert new Macro. I am still waiting for some kind of patch. Is anyone else seeing this issue in Confluence 6?
Hello Robert
Thanks for your workaraound. I have deinstalled the plugin 'Copy Page Tree', Version 2.5.2 and our macro browser works again with all jira-macros. Every jira-macro can now be inserted and edited. I wrote to Artemis for this case, as i cannot install the Version 2.4.2 of the plugin into Confluence 6.1.1.
Currently our Major-Problem is solved. Now we wait for a repaired Version from Copy Page Tree.
Many thanks and regards,
Roman
it seems partly related, downgrading that plugin as mentionned worked, then I tried to add back my gadget feed and it broke exactly like before, only fix (removing gadget feed did not work) was to disable the gadget metadata browser module again
All,
We've found that the vast majority of clients that have reported this issue also have Copy Page Plugin 2.5.0, 2.5.2 or 2.5.3 installed. Some customers have found that by when uninstalling those versions and downgrading to 2.4.2 of the plugin (which can be downloaded here), the issue is resolved.
If you've tried this workaround, please add a comment here on whether it was successful for you.
For 5.9.8 I had to:
- Disable the "Gadgets Plugin" and the "Gadgets Plugin SPI". (Note name spelling change here)
- Leave them disabled until we could restart and clear the plugin cache
Same issue in 5.9.5, started today after we had been running for a while without this problem
We are affected by this bug in Version 5.9.12. An Update to 5.10.8 did not resolve the issue. On both Versions we had to disable the Gadget Plugin to get the macro-browser work again. In Version 6.1.1, the bug seams to be resolved.
Dear all,
This issue has been resolved in 5.10, however, we have noticed there are many support tickets being raised against this issue since 03/2017, suggesting there might have been a regression. After reviewing the logs from these tickets, we have the following findings,
Based on the investigation result, we will close this ticket. If your Confluence has Copy Page Tree installed, we would suggest to upgrade your Confluence instance to a version having the fix for https://jira.atlassian.com/browse/CONFSERVER-52551, alternatively, uninstall or downgrade the Copy Page Tree plugin.
Feel free to leave your comments if you have any concerns.
Regards,
Feng Xu
Confluence Server