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  1. Confluence Data Center
  2. CONFSERVER-39245

Google Chrome crash with Gliffy in Confluence pages

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    • Icon: Bug Bug
    • Resolution: Tracked Elsewhere
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      NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

      Hi Atlassian,

      We have a problem with several of our Confluence pages. I have now observed problems on three different computers all using Chrome.

      On certain pages, where we have a Gliffy diagram, the pages load, are shown for a second or two and then Chrome crashes. However if you open the Console (F12) and then reloads the page it does not. The same thing doesn't happen in IE.

      Cheers

      Martin

        1. ChromeError.png
          12 kB
          Deleted Account

            [CONFSERVER-39245] Google Chrome crash with Gliffy in Confluence pages

            Gliffy added a comment - - edited

            Chrome has verified this is a bug in their 32 bit version: http://support.gliffy.com/entries/96400607--Aw-Snap-errors-in-the-Chrome-browser

            Please do not try to log bugs in https://jira.gliffy.com. This is not a public portal and we do not review customer submitted bugs there. Issues should be emailed to support@gliffy.com with the following:

            1. Version of Confluence

            2. Version of Gliffy

            3. OS and version

            4. Exported diagram as .gliffy file should be attached to request

            Also, please make sure you are on latest version of Gliffy: https://marketplace.atlassian.com/plugins/com.gliffy.integration.confluence/versions

            Gliffy added a comment - - edited Chrome has verified this is a bug in their 32 bit version: http://support.gliffy.com/entries/96400607--Aw-Snap-errors-in-the-Chrome-browser Please do not try to log bugs in https://jira.gliffy.com . This is not a public portal and we do not review customer submitted bugs there. Issues should be emailed to support@gliffy.com with the following: 1. Version of Confluence 2. Version of Gliffy 3. OS and version 4. Exported diagram as .gliffy file should be attached to request Also, please make sure you are on latest version of Gliffy: https://marketplace.atlassian.com/plugins/com.gliffy.integration.confluence/versions

            Minh Tran added a comment -

            Dear All,

            I would suggest you to file out or comments any kind of issues related to Gliffy in this portal https://jira.gliffy.com
            Gliffy team will answer and address your problems there

            Best regards,
            Minh Tran
            Confluence BugMaster
            Atlassian

            Minh Tran added a comment - Dear All, I would suggest you to file out or comments any kind of issues related to Gliffy in this portal https://jira.gliffy.com Gliffy team will answer and address your problems there Best regards, Minh Tran Confluence BugMaster Atlassian

            Deleted Account (Inactive) added a comment -

            My problem changed with Chrome 46.0.2490.80. Now the gliffy image shows up with a lot of red question marks instead of full crash.

            Deleted Account (Inactive) added a comment - My problem changed with Chrome 46.0.2490.80. Now the gliffy image shows up with a lot of red question marks instead of full crash.

            Juan Manuel Garrido added a comment -

            I have the same problem with 46.0.2490.80.

            Juan Manuel Garrido added a comment - I have the same problem with 46.0.2490.80.

            Mike Cialowicz added a comment - - edited

            Hi Everyone,

            We have a JIRA issue open for this problem, here: https://jira.gliffy.com/browse/GCONF-2219
            There is also an Atlassian Answers discussion, here: https://answers.atlassian.com/questions/26640921

            In short, we believe this is caused by a Chrome 45 bug. This problem only affects Chrome 45.0.2454.85 users on Windows. Chrome users on OSX are not affected, and Windows users on other browsers (Firefox, IE) are not affected either.

            The problem does not occur on Chrome 46. As a temporary work-around, we suggest using Chrome Beta, Chrome Canary, Firefox, or IE until Chrome 46 is released.

            Mike
            Gliffy, Inc.

            Mike Cialowicz added a comment - - edited Hi Everyone, We have a JIRA issue open for this problem, here: https://jira.gliffy.com/browse/GCONF-2219 There is also an Atlassian Answers discussion, here: https://answers.atlassian.com/questions/26640921 In short, we believe this is caused by a Chrome 45 bug. This problem only affects Chrome 45.0.2454.85 users on Windows. Chrome users on OSX are not affected, and Windows users on other browsers (Firefox, IE) are not affected either. The problem does not occur on Chrome 46. As a temporary work-around, we suggest using Chrome Beta , Chrome Canary , Firefox, or IE until Chrome 46 is released. Mike Gliffy, Inc.

            charbel azzi added a comment -

            Hi,

            Even though it says it's resolved, we still have the same issue.

            thanks,
            Charbel

            charbel azzi added a comment - Hi, Even though it says it's resolved, we still have the same issue. thanks, Charbel

            Minh Tran added a comment -

            Dear mve1649123687,

            Thanks for raising this issue. I believe this is something that our support team will be able to help you with.
            Could I ask that you create a support ticket on https://support.atlassian.com?
            Once you've done this one of our support engineers will be in touch to work with you in resolving this problem.

            Regards,
            Minh Tran
            Confluence Bugmaster
            Atlassian

            Minh Tran added a comment - Dear mve1649123687 , Thanks for raising this issue. I believe this is something that our support team will be able to help you with. Could I ask that you create a support ticket on https://support.atlassian.com ? Once you've done this one of our support engineers will be in touch to work with you in resolving this problem. Regards, Minh Tran Confluence Bugmaster Atlassian

            Riaan Walters added a comment - - edited

            Having the exact same issue, It's been happening since an update on ~monday

            Firefox does not have this issue either

            Riaan Walters added a comment - - edited Having the exact same issue, It's been happening since an update on ~monday Firefox does not have this issue either

              Unassigned Unassigned
              31847403-4349-41da-960e-8145d2e90b05 Deleted Account (Inactive)
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                Created:
                Updated:
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