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  1. Confluence Data Center
  2. CONFSERVER-38211

Confluence Page Gadget on JIRA shows 'The resource undefined/users/userinfopopup.action?username=, cannot be found.'

      Summary

      Using Confluence Page Gadget in JIRA shows error message 'The resource undefined/users/userinfopopup.action?username=, cannot be found.', when hovering over an @Mention

      Environment

      • Confluence 5.8.5, 5.7.3
      • JIRA 6.4.7, 6.4.3

      Steps to Reproduce

      1. Add Confluence Page Gadget to JIRA's external gadgets.
      2. Add Confluence Page Gadget to JIRA dashboard.
      3. Choose a Confluence page containing mentions.
      4. Hover over the username.

      Expected Results

      The pop up for users profile should display.

      Actual Results

      Error message appears at the top of the page.

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            [CONFSERVER-38211] Confluence Page Gadget on JIRA shows 'The resource undefined/users/userinfopopup.action?username=, cannot be found.'

            Makisa Appleton made changes -
            Resolution New: Obsolete [ 11 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]

            Atlassian Update - September 2019

            Thank you for your interest in this ticket. The Confluence Server and Data Center team released a major upgrade to the editor in 6.14. Due to the age of this ticket and/or lack of updates, we suspect that this issue is no longer relevant or was resolved as a result of the upgrade and are now closing this ticket.

            If this issue is still a problem in your Confluence instance in version 6.15 or later, please tag me in your comment and we can reopen this ticket for review.

            You can read more about the editor upgrade in the 6.14 Release Notes.

            Thanks

            Makisa Appleton | Senior Product Manager, Confluence Server and Data Center

            Makisa Appleton added a comment - Atlassian Update - September 2019 Thank you for your interest in this ticket. The Confluence Server and Data Center team released a major upgrade to the editor in 6.14. Due to the age of this ticket and/or lack of updates, we suspect that this issue is no longer relevant or was resolved as a result of the upgrade and are now closing this ticket. If this issue is still a problem in your Confluence instance in version 6.15 or later, please tag me in your comment and we can reopen this ticket for review. You can read more about the editor upgrade in the 6.14 Release Notes . Thanks Makisa Appleton | Senior Product Manager, Confluence Server and Data Center
            Makisa Appleton made changes -
            Fix Version/s New: 6.14.0 [ 83892 ]

            Don Durr added a comment -

            Also happening with Confluence 6.6.7.

            Don Durr added a comment - Also happening with Confluence 6.6.7.
            SET Analytics Bot made changes -
            UIS New: 1
            Katherine Yabut made changes -
            Workflow Original: JAC Bug Workflow v3 [ 2902766 ] New: CONFSERVER Bug Workflow v4 [ 2997419 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow v2 [ 2800433 ] New: JAC Bug Workflow v3 [ 2902766 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow [ 2726165 ] New: JAC Bug Workflow v2 [ 2800433 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2390162 ] New: JAC Bug Workflow [ 2726165 ]
            Status Original: Open [ 1 ] New: Gathering Impact [ 12072 ]

              Unassigned Unassigned
              mduong@atlassian.com MichaelD
              Affected customers:
              5 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: