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Bug
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Resolution: Fixed
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Highest
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None
Summary
When clicking an attached PDF file from a Confluence page, the inline preview function will not load entirely.
Environment
- Confluence Cloud only
Steps to Reproduce
- Attach any image/office file
- click on the File to preview it.
Expected Results
The File is displayed in the browser
Actual Results
The spinner will never complete loading.
The Javascript console will repeatedly throw this error:
Uncaught TypeError: Cannot read property 'length' of null(anonymous function) @ batch.js?highlightactions=true&flavour=VANILLA&analytics-enabled=true&isAdmin=true&locale=en-GB&use…:5807
Fix
We are currently deploying a fixed version of Confluence Previews to all instances. Once the fix is out the inline preview should start working normally once more.
![[Extranet] Page](/images/icons/generic_link_16.png "[Extranet] Page"){kind=icon}
[CONFCLOUD-53756] Attached Files cannot be previewed in Confluence
Jess Szmajda
added a comment - Thanks for the quick resolution! Thanks, everyone, for your patience with this issue. The fix has been rolled out successfully and previews of images, PDFs and other documents should now be working again. If you have any further problems, please contact Atlassian support.
Hello,
We have created a Fixed version of the Confluence Previews system add-on and are currently working on deploying this globally. This ticket will be updated once the deployment has been completed.
In the meantime, you can also access the Attachments by clicking on the Paperclip icon at the top of a Confluence page to access the attachment list directly.
Cheers,
Ivan.
Cloud Support.
Jess Szmajda
added a comment - This is affecting us as well for inline images. We need this functionality restored asap, it's blocking our ability to work. Thanks! 
Jess Szmajda
added a comment - This is affecting us as well for inline images. We need this functionality restored asap, it's blocking our ability to work. Thanks! 
Alexandrosz Papadimitropulosz
added a comment - Hi
I have the same spinning icon and in my console output i see: "The operation is insecure"
See attached picture: Selection_706.png
Firefox 38.0 xubuntu 15.04
Alexandrosz Papadimitropulosz
added a comment - Hi
I have the same spinning icon and in my console output i see: "The operation is insecure"
See attached picture: Selection_706.png
Firefox 38.0 xubuntu 15.04 cemerson that most definitely does sound like the same issue. A fix is currently in the process of being deployed. I'll update this issue when the deployment is complete. Sorry for any inconvenience caused.
I have a screenshot on a Confluence page but when I click it to pop it up and view it I just get the loading/spinning icon ... nothing ever loads. Not sure if this is the same issue but I'll watch here in case it is.
bruno.miretti thanks for the info. We have a fix in the works, we're working to get it out to you as soon as possible
Tried with several browsers: does not work with Firefox and Chrome, works fine with Internet Explorer
I still have issues with this. Attachments can not be previewed.