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  1. Confluence Data Center
  2. CONFSERVER-37160

Importing an XML Backup into an Oracle Database may pause until the Confluence Logo is clicked

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      Environment
      1. Oracle Database 11g 11.2.0.1.0, using appropriate JDBC driver
      2. JVM 1.7.0_51
      3. Installed atlassian-confluence-5.7-OD-42-046
      Steps to Reproduce
      1. Install Confluence, connect to the database and restore the database backup
      2. The restore proceeds until 90% - the status is "Loading Entities"
      3. Additionally, the most recent log entries in the log file are similar to the following: 
        2015-04-08 12:53:51,941 WARN [Long running task: Importing data] [activeobjects.confluence.backup.LoggingRestoreProgressMonitor] endRestore Completed restoring Active Objects Backup.
 -- referer: http://localhost:8090/setup/setup-restore-progress.action?taskId=2b07c960-b1e6-4d59-b87e-88e664bba7d2 | url: /setup/longrunningtaskxml.action | userName: anonymous | action: longrunningtaskxml
      4. Click the "Confluence" logo causes the page to load and
      Symptoms
      1. There are no errors in atlassian-confluence.log, catalina.out or on the page
      2. I've left an instance over 40 minutes with no activity
      Related Problems

      This may be related to the following bug reports, however I was not able to replicate these scenarios:

      1. AO-510
      2. CONF-35969
      Workaround

      Click on the Confluence Logo, to see if the setup completes after a few moments

      Does this affect you?

      If you're seeing a similar symptom of the import being stuck, but clicking the logo doesn't help, please contact Atlassian Support - we'll be happy to help out.

        1. restore-stuck.png
          restore-stuck.png
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            [CONFSERVER-37160] Importing an XML Backup into an Oracle Database may pause until the Confluence Logo is clicked

            Katherine Yabut made changes -
            Workflow Original: JAC Bug Workflow v3 [ 2885460 ] New: CONFSERVER Bug Workflow v4 [ 2980037 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow v2 [ 2788569 ] New: JAC Bug Workflow v3 [ 2885460 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Adam Barnes (Inactive) made changes -
            Resolution New: Timed out [ 10 ]
            Status Original: Gathering Impact [ 12072 ] New: Resolved [ 5 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow [ 2718762 ] New: JAC Bug Workflow v2 [ 2788569 ]
            Owen made changes -
            Symptom Severity Original: Major [ 14431 ] New: Severity 2 - Major [ 15831 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2390163 ] New: JAC Bug Workflow [ 2718762 ]
            Status Original: Open [ 1 ] New: Gathering Impact [ 12072 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 2269073 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2390163 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2218763 ] New: Confluence Workflow - Public Facing - Restricted v5 [ 2269073 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2155346 ] New: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2218763 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 1929476 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2155346 ]

              Unassigned Unassigned
              dnorton@atlassian.com Dave Norton
              Affected customers:
              3 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: