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  1. Confluence Data Center
  2. CONFSERVER-36789

Unable To add Inline comment in IE

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      Steps to replicate
      1. Install Confluence 5.7
      2. install Source editor
      3. Create a page
      4. After creating a page, click edit and then open the source editor "<>"
      5. Add the following in the source editor: 
        test&nbsp;test
      6. Save the page
      7. Higlight the word test test and add inline comment

      OR

      1. Install Confluence 5.7
      2. Create a page
      3. Click edit and create a task using IE11, adding a space at the end of the task.
      4. Save the page
      5. Highlight the task (including the space at the end)
      6. Try to add an inline comment
      Observed Behavior

      You will see an error "Could not save the comment"

      Expected Behavior

      The user should be able to save the comment

      Workaround
      Use different browser such as Google Chrome and Mozilla firefox

      *Update: Ondemand customers already got the fix automatically. For server customers who are still using Confluence 5.7, please update the Inline Comments plugin using our latest version*

            [CONFSERVER-36789] Unable To add Inline comment in IE

            Kelvin A Hill added a comment -

            You can force Confluence to insert a non-breaking space simply by inserting two spaces between a word.

            From that point (and I concur this has only started happening within the past few days), it isn't possible to save an inline comment, even though you can copy the content to a new page and save inline comments (one or two before it also stops).

            Even if you delete the entire contents of the page and then add back a single word or two, the page continues to throw up an error when trying to add an inline comment.

            So, it appears a non-breaking space breaks it, and it stays broken, even after the non-breaking space is removed.

            Curiously, I have found other users may be able to add a comment before they experience the same error.

            Odd.

            Kelvin A Hill added a comment - You can force Confluence to insert a non-breaking space simply by inserting two spaces between a word. From that point (and I concur this has only started happening within the past few days), it isn't possible to save an inline comment, even though you can copy the content to a new page and save inline comments (one or two before it also stops). Even if you delete the entire contents of the page and then add back a single word or two, the page continues to throw up an error when trying to add an inline comment. So, it appears a non-breaking space breaks it, and it stays broken, even after the non-breaking space is removed. Curiously, I have found other users may be able to add a comment before they experience the same error. Odd.

            Phuc Thi Minh Nguyen added a comment -

            Hello all,

            We have this issued tracked in : https://support.atlassian.com/browse/JST-218682

            Phuc Thi Minh Nguyen added a comment - Hello all, We have this issued tracked in : https://support.atlassian.com/browse/JST-218682

            Cynthia Dunlop added a comment -

            I'm hitting the same issue today with every browser. We also have Confluence Cloud.

            Cynthia Dunlop added a comment - I'm hitting the same issue today with every browser. We also have Confluence Cloud.

            Bryan Reeves added a comment -

            We recently subscribed to Confluence Cloud. I've been experiencing very frequent failures of inline comments in the latest versions of both Chrome and IE with the message "Could not save the comment". This week we rolled out Confluence to more than 20 first time users I've hit this bug during both of our in-person training sessions. If Atlassian needs more detailed repro instructions, just let me know as we're very eager to see this fixed.

            Bryan Reeves added a comment - We recently subscribed to Confluence Cloud. I've been experiencing very frequent failures of inline comments in the latest versions of both Chrome and IE with the message "Could not save the comment". This week we rolled out Confluence to more than 20 first time users I've hit this bug during both of our in-person training sessions. If Atlassian needs more detailed repro instructions, just let me know as we're very eager to see this fixed.

            Kamil Gozdek added a comment -

            The same problem in On Demand version in Edge newest Anniversary version comments are not working

            Kamil Gozdek added a comment - The same problem in On Demand version in Edge newest Anniversary version comments are not working

            Arthur Nigro added a comment -

            Hello, we are on Confluence 5.8.14 and running Inline Comments version 1.4.1 and still running into this issue with Windows 10 Edge.

            Arthur Nigro added a comment - Hello, we are on Confluence 5.8.14 and running Inline Comments version 1.4.1 and still running into this issue with Windows 10 Edge.

            Nguyen Dang added a comment -

            troy.phillips This issue is known in the first version of Inline Comments plugin when we shipped it with Confluence 5.7. Have you upgraded Inline Comment to the latest version ? If not then please try it out.

            Nguyen Dang added a comment - troy.phillips This issue is known in the first version of Inline Comments plugin when we shipped it with Confluence 5.7. Have you upgraded Inline Comment to the latest version ? If not then please try it out.

            Nguyen Dang added a comment -

            troy.phillips Thanks for letting us know, we'll have a look. Cheers.

            Nguyen Dang added a comment - troy.phillips Thanks for letting us know, we'll have a look. Cheers.

            Troy Phillips added a comment -

            I am trying to make inline comments with Confluence 5.7 with MS Edge (browser in Windows 10), and I can reproduce the following:

            • make a new page
            • enter a line of text at the top of the page
            • with MS Edge, try to make an inline comment on one of the words on the page. Error message received 'Could not save comment'
            • With Chrome, make an inline comment on one of the words on the page. No error message received
            • Return with MS Edge - can reply to existing comment created with Chrome but still cannot create a new comment

            Troy Phillips added a comment - I am trying to make inline comments with Confluence 5.7 with MS Edge (browser in Windows 10), and I can reproduce the following: make a new page enter a line of text at the top of the page with MS Edge, try to make an inline comment on one of the words on the page. Error message received 'Could not save comment' With Chrome, make an inline comment on one of the words on the page. No error message received Return with MS Edge - can reply to existing comment created with Chrome but still cannot create a new comment

            Alice added a comment - - edited

            We are having trouble with inline comments in Confluence 5.7 with with IE (v. 11 in my case). You should be able to reproduce the bug this way:

            • Make a new page
            • Enter a line of text at the top of the page
            • Below the line, make a list of tasks. The tasks must be assigned to someone.
            • With IE, try to make an inline comment in one of the tasks. Error message received "Could not save the comment"
            • With FF, make an inline comment in one of the tasks. No error message received.
            • Return with IE. It is now possible to make an inline comment with IE, provided that the comment is made in a task UNDER the comment made with FF

            Alice added a comment - - edited We are having trouble with inline comments in Confluence 5.7 with with IE (v. 11 in my case). You should be able to reproduce the bug this way: Make a new page Enter a line of text at the top of the page Below the line, make a list of tasks. The tasks must be assigned to someone. With IE, try to make an inline comment in one of the tasks. Error message received "Could not save the comment" With FF, make an inline comment in one of the tasks. No error message received. Return with IE. It is now possible to make an inline comment with IE, provided that the comment is made in a task UNDER the comment made with FF

              nhoxuan Nam Ho
              sraj Suren Raj
              Affected customers:
              2 This affects my team
              Watchers:
              16 Start watching this issue

                Created:
                Updated:
                Resolved: