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  1. Confluence Cloud
  2. CONFCLOUD-54030

PDF Space Export Is Complete but Download Link Does Not Appear when using Internet Explorer

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Low Low
    • None

      Download Link is not available when using Internet Explorer after exporting space to PDF is completed.

      Google Chrome:

      Internet Explorer:

      To reproduce:

      1. Login to the Confluence Cloud instance with Administrator using Google Chrome or Mozilla Firefox browser.
      2. Navigate to the space directory. <instance>/wiki/spacedirectory/view.action
      3. Select any space.
      4. Click on the Space tools and select Content tools.
      5. Clik on the Export tab and then select PDF
      6. Click on Next
      7. Choose normal export and then click on Export.
      8. Repeat steps 1-7 using Internet Explorer

      You can refer to this documentation if the download link is not available in any browser.

      Workaround:

      Use an alternative browser, like Chrome or Firefox.

        1. export2pdf.PNG
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        2. internetexplorer.png
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            [CONFCLOUD-54030] PDF Space Export Is Complete but Download Link Does Not Appear when using Internet Explorer

            Monique Khairuliana (Inactive) made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2366313 ] New: JAC Bug Workflow v3 [ 3406304 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 2255721 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2366313 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2207277 ] New: Confluence Workflow - Public Facing - Restricted v5 [ 2255721 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2152677 ] New: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2207277 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 1908679 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2152677 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v3 [ 1736329 ] New: Confluence Workflow - Public Facing - Restricted v5 [ 1908679 ]
            Matthew Saxby (Inactive) made changes -
            Key Original: CONF-36465 New: CONFCLOUD-54030
            Affects Version/s New: 5.7-OD-42-046 [ 67772 ]
            Affects Version/s Original: 5.7-OD-42-046 [ 51497 ]
            Project Original: Confluence [ 10470 ] New: Confluence [ 18513 ]
            Katherine Yabut made changes -
            Workflow Original: CONF Bug Subtask WF (TEMP) [ 1695190 ] New: Confluence Workflow - Public Facing - Restricted v3 [ 1736329 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v2 [ 1571767 ] New: CONF Bug Subtask WF (TEMP) [ 1695190 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-cloud

              Unassigned Unassigned
              mariffin Mohamed Hazwan Ariffin (Inactive)
              Affected customers:
              2 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: