As of 5.6 when we implemented G1GC as the default, in setenv.sh/setenv.bat, the default environment variable for JVM parameters has changed to CATALINA_OPTS, instead of JAVA_OPTS.

      This has the potential to cause confusion for customers:

      • If both exist and specify different parameters, which will be effective?
      • Customers may change one and not the other, and expect their changes to be picked up. This can greatly increase troubleshooting time
      • Documentation may reference one or the other and customers may have difficulty implementing advised changes, and need to contact Support (friction)

      For Support:

      • We now have to update documentation to give different advice based on versions, eg here
      • Support engineers need to know that this changed, so we can advise customers of the correct method depending on their version

        1. 56-setenv.sh
          1 kB
        2. 57-setenv.sh
          1 kB

            [CONFSERVER-36011] JAVA_OPTS has changed to CATALINA_OPTS

            George Varghese made changes -
            QA Demo Status New: Not Needed [ 14332 ]
            QA Kickoff Status New: Not Needed [ 14236 ]
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            George Varghese made changes -
            Labels Original: affects-server New: affects-server cleanup-seos-fy25
            Katherine Yabut made changes -
            Workflow Original: JAC Bug Workflow v3 [ 2875903 ] New: CONFSERVER Bug Workflow v4 [ 3003947 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow v2 [ 2803641 ] New: JAC Bug Workflow v3 [ 2875903 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow [ 2737268 ] New: JAC Bug Workflow v2 [ 2803641 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2398092 ] New: JAC Bug Workflow [ 2737268 ]
            Status Original: Open [ 1 ] New: Gathering Impact [ 12072 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 2295858 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2398092 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2231717 ] New: Confluence Workflow - Public Facing - Restricted v5 [ 2295858 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2190984 ] New: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2231717 ]

              Unassigned Unassigned
              dunterwurzacher Denise Unterwurzacher [Atlassian] (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: