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  1. Confluence Data Center
  2. CONFSERVER-35553

Can't download exported space from IE11

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    Description

      NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

      When exporting a space (it doesn't matter if it's XML, HTML or PDF exports), after the space export is finished, below the completion bar should have a "here" with a link after the "Download", however it's missing on Internet Explorer 11.
      Check screenshot.

      Workaround:

      • Go to <Confluence Installation>/confluence/admin/longrunningtask-common.vm and find this line
        return response.getElementsByTagName(tagName)[0].firstChild.data; and replace it with return response.getElementsByTagName(tagName)[0].textContent;

      OR

      • Use another browser, since this still works on Firefox, Chrome and Safari.

      OR

      • Using IE 11 in compatibility mode and change the compatibility mode to IE 9 when exporting the space. The download link will appear if set to IE 9 compatibility mode.

      View this link on how to change the compatibility mode and compatibility version in developer mode

      Attachments

        1. Edge.PNG
          Edge.PNG
          43 kB
        2. IE11.PNG
          IE11.PNG
          37 kB
        3. IE11 compatibility Mode 9.png
          IE11 compatibility Mode 9.png
          77 kB
        4. Screen Shot 2014-11-10 at 5.39.32 PM.png
          Screen Shot 2014-11-10 at 5.39.32 PM.png
          48 kB

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              fxu Feng Xu (Inactive)
              fwillig Felipevsw (Inactive)
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                Created:
                Updated:
                Resolved: